Level 3 Digital Support Technician Apprentice in London

Digital Services are looking for an individual to join our Digital Application and Product (DAP) team as a Digital Support Apprentice. This is an exciting opportunity to earn while you learn, develop valuable skills, and gain hands-on experience supporting digital transformation across our borough. This role is ideal for someone who is interested in digital technology and keen to learn. Our apprenticeships combine working in a great job, with training, development, and a competitive salary. You will be given dedicated time in your working week to focus on your studies. You will also have access to a network of colleagues from within the organisation and tutors to support your learning.

The Level 3 Digital Support Technician apprenticeship consists of a 24-month opportunity to learn and to provide support to the DAP: Parking, Environment and Communities team. We are responsible for managing and supporting the core digital systems used across Environment and Climate Change, Homes and Neighbourhoods and Community Wealth Building services, making sure they operate effectively day to day, are set up correctly, and continue to improve through planned projects and system upgrades.

Your duties will include:

• Providing first-line support for parking systems, handling incidents, and managing user access requests.
• Helping maintain data quality and system setup across applications.
• Supporting testing, documentation, and ongoing improvements to the parking system and its processes.

You will gain an understanding of the work of the team and will work in a supported learning environment whilst working towards a nationally recognised Level 3 Digital Support Technician apprenticeship.

To apply for this apprenticeship, you must:

• Be aged 16 or above
• Be an Islington resident or Islington care leaver or Islington school leaver in the last 12 months

You will also need to satisfy the following course entry requirements:

• Not already have a qualification at the similar level or above in this apprenticeship subject
• Not have extensive skills or experience in this apprenticeship subject.
• Pass the course entry tests for example in Maths and English

Closing Date: Sunday 2nd August 2026 at 23:59

Interview Day: w/c Monday 17th August 2026

Apprenticeship Start Date: September 2026

The Job - Working as a Digital Support Apprentice for the Council you will:

• Provide first-line technical support and assist users through digital channels.
• Troubleshoot technical issues and document solutions.
• Communicate effectively with users of varying digital abilities.
• Use various software to carry duties including Word, Excel and any other software necessary. Training will be provided.

Training and Development – As part of your role you will:

• Complete a Level 3 Digital Support Technician apprenticeship qualification.
• Study Maths and English if you have not already achieved a GCSE or Level 2 equivalent.
• Participate in the Councils apprenticeship network and various development activities.
• Have access to a buddy/mentor.

After you have successfully completed your apprenticeship, you will have gained valuable workplace experience and attained your level 3 qualification. This will improve your chances of finding work within the Council, with other employers or help you move on to a higher-level apprenticeship.

Working for the team, service and our organisation, the DAP: Parking, Environment and Communities team has five members who support business-critical applications and oversee the full application lifecycle, from implementation and planned upgrades to the retirement of systems that are no longer needed. The team has been recognised through awards and nominations for its commitment to service improvement and for delivering projects with care and enthusiasm.

Islington is a place rich with diversity and culture. As a council our sense of purpose couldn’t be clearer: we serve. It’s in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Together we can change the future. We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive.

To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out ‘CARE’, which is what we think public service is all about.

Our staff benefits include:

• Up to 31 days leave per year, increasing to 36 days after five years of local government service
• A range of flexible working arrangements to maintain a healthy work-life balance, as well as a 35-hour working week
• Learning and development opportunities to maximise your potential
• Competitive pay and a commitment to paying all staff the London Living Wage at minimum
• Excellent local government pension scheme
• Cycle to Work scheme and discounted gym memberships
• Local discounts from restaurants, shops, health and beauty therapists, and more!

Please note: Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

We are dedicated to creating an inclusive and equitable workforce, where everyone is treated with dignity and respect. Our workforce strategy places equality, equity, diversity, and inclusion at the heart of everything we do, reaffirming our commitment to fostering a culture of inclusion.

Every one of us has a role to play in making Islington Council a truly inclusive workplace. By living out our CARE (collaborative, ambitious, resourceful, and empowering) values every day and embedding the principles of equality, equity, diversity, and inclusion in our work, we can all actively contribute to empowering people and creating a more equal Islington.

Any offer of employment will be subject to the successful completion of required pre-employment checks. These may include:

• Proof of address
• Evidence of any name changes (if applicable)
• Right to work in the UK
• Overseas criminal record check (if applicable)
• Satisfactory references
• Occupational Health clearance
• Evidence of professional qualifications or registrations
• DBS check at the appropriate level (if applicable)

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff, and volunteers to share this commitment.

Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us.