At a Glance
- Tasks: Support homeless applicants by making informed decisions and providing excellent customer service.
- Company: Islington Council, dedicated to serving the community and challenging inequality.
- Benefits: Up to 36 days leave, flexible working, competitive pay, and local discounts.
- Other info: Join a diverse team committed to equality and personal growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive team.
- Qualifications: Experience in multi-disciplinary teams and knowledge of homelessness legislation required.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an Initial Assessment Officer to cover maternity leave for 9 months.
The ideal candidate should have prior experience of working in a multi-disciplinary team setting and will possess the ability to make appropriate and robust decisions based on information provided by the homeless applicant, their advocates and other professionals supporting the applicant. You will have a working knowledge of the relevant legislation relating to homelessness and housing needs, and experience of providing excellent customer service to service users within a housing context. You must also possess excellent written skills as you will be required to draft decisions that may be subjected to judicial scrutiny.
We are a friendly team and the main access point for residents of Islington needing housing advice and guidance. If this sounds like a role you will thrive in and you relish a challenge to assist the service in reducing a backlog of decisions, we look forward to hearing from you.
Islington is a place rich with diversity and culture. As a council our sense of purpose couldn’t be clearer: we serve. It’s in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Together we can change the future. We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive. To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out ‘CARE’, which is what we think public service is all about.
Our staff benefits include:
- Up to 31 days leave per year, increasing to 36 days after five years of local government service
- A range of flexible working arrangements to maintain a healthy work-life balance, as well as a 35-hour working week
- Learning and development opportunities to maximise your potential
- Competitive pay and a commitment to paying all staff the London Living Wage at minimum
- Excellent local government pension scheme
- Cycle to Work scheme and discounted gym memberships
- Local discounts from restaurants, shops, health and beauty therapists, and more!
It is the policy of Islington Council that no user of service, present or future employee or job applicant receives less favourable treatment on the grounds of their sex, perceived or actual sexual orientation, marital status, race, religion or belief, age, creed, colour, nationality, national origin, ethnic origin, or disability, or on the grounds of their association with someone in one of these groups; nor is disadvantaged by any conditions or requirements which cannot be shown to be justified. We welcome applications from Black and Minority Ethnic candidates and acknowledge our responsibility to mitigate against racial discrimination. Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us.
Any offer of employment will be subject to the successful completion of required pre-employment checks. These may include:
- Proof of address
- Evidence of any name changes (if applicable)
- Right to work in the UK
- Overseas criminal record check (if applicable)
- Satisfactory references
- Occupational Health clearance
- Evidence of professional qualifications or registrations
- DBS check at the appropriate level (if applicable)
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff and volunteers to share this commitment. Some posts are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Please note: Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.
Initial Assessment Officer in London employer: Islington Council
Islington Council is an exceptional employer dedicated to fostering a diverse and inclusive work environment, where employees are empowered to make a meaningful impact in the community. With generous benefits such as up to 36 days of leave, flexible working arrangements, and a commitment to professional development, we prioritise the well-being and growth of our staff. Join us in our mission to create a more equal Islington, where your contributions will help shape a brighter future for all residents.
StudySmarter Expert Advice🤫
We think this is how you could land Initial Assessment Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and homelessness sector. A friendly chat can lead to insider info about job openings or even a referral. Don't be shy; we all know someone who knows someone!
✨Tip Number 2
Prepare for the interview by brushing up on relevant legislation and case studies related to homelessness. We want you to show off your knowledge and decision-making skills. Practice answering common questions, and don’t forget to highlight your customer service experience!
✨Tip Number 3
When you get that interview, be sure to ask questions! Show us you're genuinely interested in the role and the team. Ask about the challenges they face and how you can contribute to reducing the backlog of decisions. It’ll make you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our friendly team at Islington Council. Let’s work together to make a difference!
We think you need these skills to ace Initial Assessment Officer in London
Some tips for your application 🫡
Show Off Your Writing Skills:Since you'll be drafting decisions that might face judicial scrutiny, make sure your written application showcases your excellent writing skills. Use clear and concise language to demonstrate your ability to communicate effectively.
Highlight Relevant Experience:We want to see your experience in multi-disciplinary teams and your knowledge of homelessness legislation. Make sure to include specific examples in your application that reflect your background and how it aligns with the role.
Be Personable:Remember, we’re a friendly team! Let your personality shine through in your application. A touch of warmth and approachability can go a long way in showing us you’d fit right in with our collaborative culture.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Islington Council
✨Know Your Legislation
Familiarise yourself with the relevant legislation relating to homelessness and housing needs. Being able to discuss specific laws and how they apply to the role will show that you’re not just knowledgeable but also genuinely interested in making a difference.
✨Showcase Your Decision-Making Skills
Prepare examples from your past experience where you had to make tough decisions based on information provided by others. Highlight how you balanced the needs of the applicants with the legal framework, demonstrating your ability to make robust decisions.
✨Demonstrate Excellent Customer Service
Think of instances where you provided exceptional customer service, especially in a housing context. Be ready to share these stories during the interview, as this role requires a strong focus on helping service users effectively.
✨Practice Your Written Skills
Since you'll be drafting decisions that may face judicial scrutiny, practice writing clear and concise summaries of complex situations. Bring a sample of your written work to the interview if possible, as it can serve as a great talking point.