Level 3 Digital Support Technician Apprentice

Digital Services are looking for an individual to join our Digital Application and Product (DAP) team as a Digital Support Apprentice. This is an exciting opportunity to earn while you learn, develop valuable skills, and gain hands‑on experience supporting digital transformation across our borough. This role is ideal for someone who is interested in digital technology and keen to learn. Our apprenticeships combine working in a great job, with training, development, and a competitive salary. You will be given dedicated time in your working week to focus on your studies. You will also have access to a network of colleagues from within the organisation and tutors to support your learning.

The Level 3 Digital Support Technician apprenticeship consists of a 24‑month opportunity to learn and to provide support to the DAP: Parking, Environment and Communities team. We are responsible for managing and supporting the core digital systems used across Environment and Climate Change, Homes and Neighbourhoods and Community Wealth Building services, making sure they operate effectively day to day, are set up correctly, and continue to improve through planned projects and system upgrades.

Your duties will include:

• Providing first‑line support for parking systems, handling incidents, and managing user access requests.
• Helping maintain data quality and system setup across applications, and supporting testing, documentation, and ongoing improvements to the parking system and its processes.
• Gaining an understanding of the work of the team and working in a supported learning environment while working toward a nationally recognised Level 3 Digital Support Technician apprenticeship.

To apply for this apprenticeship, you must:

• Be aged 16 or above.
• Be an Islington resident, care leaver, or school leaver in the last 12 months.

You will also need to satisfy the following course entry requirements:

• Not already have a qualification at a similar level or above in this apprenticeship subject.
• Not have extensive skills or experience in this apprenticeship subject.
• Pass the course entry tests in, for example, Maths and English.

Application details:

• Closing Date: Sunday 2nd August 2026 at 23:59
• Interview Day: w/c Monday 17th August 2026
• Apprenticeship Start Date: September 2026

Job responsibilities:

• Provide first‑line technical support and assist users through digital channels.
• Troubleshoot technical issues and document solutions.
• Communicate effectively with users of varying digital abilities.
• Use various software to carry out duties, including Word, Excel and any other software necessary. Training will be provided.

Training and development:

• Complete a Level 3 Digital Support Technician apprenticeship qualification.
• Study Maths and English if you have not already achieved a GCSE or Level 2 equivalent.
• Participate in the Council’s apprenticeship network and various development activities.
• Have access to a buddy/mentor.

After you have successfully completed your apprenticeship, you will have gained valuable workplace experience and attained your Level 3 qualification. This will improve your chances of finding work within the Council, with other employers or help you move on to a higher‑level apprenticeship.

Our offer to you:

• Up to 31 days leave per year, increasing to 36 days after five years of local government service.
• A range of flexible working arrangements to maintain a healthy work‑life balance, as well as a 35‑hour working week.
• Learning and development opportunities to maximise your potential.
• Competitive pay and a commitment to paying all staff the London Living Wage at minimum.
• Excellent local government pension scheme.
• Cycle to Work scheme and discounted gym memberships.
• Local discounts from restaurants, shops, health and beauty therapists, and more.

Please note: Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

Workforce Equality, Equity, Diversity and Inclusion Statement:

We are dedicated to creating an inclusive and equitable workforce, where everyone is treated with dignity and respect. Our workforce strategy places equality, equity, diversity and inclusion at the heart of everything we do, reaffirming our commitment to fostering a culture of inclusion. We strive to create an environment where all colleagues feel they belong and can safely express their thoughts, ideas, and challenges, without fear of judgement or discrimination.

Pre‑Employment Checks:

• Proof of address.
• Evidence of any name changes (if applicable).
• Right to work in the UK.
• Overseas criminal record check (if applicable).
• Satisfactory references.
• Occupational Health clearance.
• Evidence of professional qualifications or registrations.
• DBS check at the appropriate level (if applicable).

Safeguarding:

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff and volunteers to share this commitment.

Disability Confident Scheme:

Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us.