Islington Council is seeking a part-time Contact Centre Advisor to join the Consolidated Contact Centre. The role involves handling calls from residents about repairs and council services, with focus on empathy and accuracy in documentation, across multiple channels.
The position is hybrid, starting at Brewery Road with potential to work from our 222 offices in future, 28 hours per week on a fixed-term contract, with training provided and a supportive working culture.
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Hybrid Public Service Call Centre Advisor employer: Islington Council
Islington Council is an excellent employer, offering a dynamic work environment that fosters collaboration and innovation in the housing sector. With a strong commitment to employee development and a hybrid working model, staff enjoy the flexibility of remote work while engaging directly with the community. The council prioritises ambitious delivery and effective governance, providing employees with meaningful opportunities to impact local housing initiatives positively.
