Business Systems Analyst

About The Role

Focused on making an impact. Join Islington Council’s Environment and Climate Change directorate (Environment Quality and Improvement team) as a Business Systems Analyst. Working with the Systems Analyst, you’ll improve business systems and processes across Environment and Commercial operations—bringing an understanding of data systems and developing expertise in environmental/waste systems such as Alloy, Time and Attendance and Docusign to deliver effective, user‑friendly, resident‑focused services.

Key responsibilities

• Review and improve data management and business systems to meet service needs.
• Provide product and incident support for key systems (including Alloy, Time and Attendance and Docusign), working with suppliers, Product Owners and third parties (including escalation where required).
• Analyse and report on data to support business cases, system changes and performance monitoring.
• Support users and delivery through troubleshooting, testing (including UAT) and clear documentation.

Skills and experience we’re looking for

• Experience maintaining large datasets/databases and producing accurate reports.
• Mapping/GIS experience (e.g., MapInfo or QGIS) to visualise services, assets or geospatial information.
• Experience in local government and/or a waste management environment.
• Strong Excel skills to manipulate datasets and present performance information.
• Confident communicator with strong stakeholder management skills.

Our offer to you

• Up to 31 days leave per year, increasing to 36 days after five years of local government service.
• A range of flexible working arrangements to maintain a healthy work‑life balance, as well as a 35‑hour working week.
• Learning and development opportunities to maximise your potential.
• Competitive pay and a commitment to paying all staff the London Living Wage at minimum.
• Excellent local government pension scheme.
• Cycle to Work scheme and discounted gym memberships.
• Local discounts from restaurants, shops, health and beauty therapists, and more!

Workforce Equality, Equity, Diversity and Inclusion Statement

We are dedicated to creating an inclusive and equitable workforce, where everyone is treated with dignity and respect. Our workforce strategy places equality, equity, diversity, and inclusion at the heart of everything we do, reaffirming our commitment to fostering a culture of inclusion. We strive to create an environment where all colleagues feel they belong and can safely express their thoughts, ideas, and challenges, without fear of judgement or discrimination. We maintain a zero‑tolerance approach to any unlawful discrimination, harassment, or victimisation on the grounds of any protected characteristics under the 2010 Equality Act, including but not limited to race, disability, sexual orientation, sex, religion and belief, age, gender reassignment, marriage and civil partnership, pregnancy, and maternity. Any incidents of discrimination will be promptly investigated and addressed in line with our HR policies to ensure a safe and inclusive environment for all colleagues. We use data to identify and address disparities, ensuring that our policies and practices are transparent and impactful in promoting a diverse representation of backgrounds and perspectives at all levels of the organisation. We look at inequality through an intersectional lens, recognising that different aspects of someone’s identity can combine to create unique experiences of discrimination and disadvantage. We know that advancing diversity and inclusion is a continuous journey, and we must listen to our colleagues and learn where we can further improve. We work closely with our Colleague Forums and Trade Unions, supported by active allies from our Corporate Management Team, to monitor and evaluate our practices, identify barriers, and empower colleagues to promote equality and inclusion in the workplace. Every one of us has a role to play in making Islington Council a truly inclusive workplace. By living out our CARE (collaborative, ambitious, resourceful, and empowering) values every day and embedding the principles of equality, equity, diversity, and inclusion in our work, we can all actively contribute to empowering people and creating a more equal Islington.