Correspondence and Appeals Officer in Ashton-under-Lyne

London Borough of Islington has a vacancy in the Notice Processing Team. The post is for Manchester (Ashton‑Under‑Lyne), but we may be able to offer it to London‑based applicants (Islington) – please note this will affect the advertised salary to include inner London weighting if so. The successful application will also be able to work some days from home.

The Correspondence Officer involves investigating appeals against parking tickets, making decisions in line with existing policy, and responding to public enquiries in a customer‑focused manner. Candidates should be articulate, able to handle large volumes of correspondence, and understand the need for high quality and accuracy in the work they produce. The successful candidate will be part of a team of Correspondence Officers and will collaborate with other teams and colleagues across Islington’s Parking Operations.

To deal with all written enquiries, challenges, representations and appeals received from members of the public in relation to Penalty Charge Notices. Please refer to the person specification within your application to demonstrate your suitability for the post by addressing each essential criteria with relevant examples.

Benefits

• Up to 31 days leave per year, increasing to 36 days after five years of local government service
• A range of flexible working arrangements to maintain a healthy work‑life balance, as well as a 35‑hour working week
• Learning and development opportunities to maximise your potential
• Competitive pay and a commitment to paying all staff the London Living Wage at minimum
• Excellent local government pension scheme
• Cycle to Work scheme and discounted gym memberships
• Local discounts from restaurants, shops, health and beauty therapists, and more!

Equal Opportunity and Diversity

We are dedicated to creating an inclusive and equitable workforce, where everyone is treated with dignity and respect. Our workforce strategy places equality, equity, diversity, and inclusion at the heart of everything we do, reaffirming our commitment to fostering a culture of inclusion. We strive to create an environment where all colleagues feel they belong and can safely express their thoughts, ideas, and challenges, without fear of judgement or discrimination. We maintain a zero‑tolerance approach to any unlawful discrimination, harassment, or victimisation on the grounds of any protected characteristics under the 2010 Equality Act, including but not limited to race, disability, sexual orientation, sex, religion and belief, age, gender reassignment, marriage and civil partnership, pregnancy, and maternity. Every one of us has a role to play in making Islington Council a truly inclusive workplace. By living out our CARE (collaborative, ambitious, resourceful, and empowering) values every day and embedding the principles of equality, equity, diversity, and inclusion in our work, we can all actively contribute to empowering people and creating a more equal Islington.

Safeguarding

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff and volunteers to share this commitment. Some posts are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and will require a submission for Disclosure to be made to the Disclosure and Barring Service.

Disability Confident Scheme

Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and is committed to providing support to applicants who request reasonable adjustments during the recruitment process and throughout their career with us.