At a Glance
- Tasks: Welcome patients, manage appointments, and ensure smooth operations at our busy GP practice.
- Company: Join Islington Central Medical Centre, a vibrant teaching practice with a supportive team.
- Benefits: Competitive pay starting from £11.50/hour and opportunities for professional development.
- Other info: Dynamic environment with a focus on mutual respect and holistic care.
- Why this job: Make a difference in patient care while gaining valuable experience in healthcare.
- Qualifications: GCSEs in English and Maths required; customer service experience is a plus.
The predicted salary is between 31500 - 38500 £ per year.
Islington Central Medical Centre (ICMC) is looking to recruit a GP receptionist to join our surgery. Working as a GP receptionist requires great communication and interpersonal skills as the first point of contact for patients. Alongside undertaking administrative roles to ensure the practice runs smoothly, it is integral to the practice that the GP receptionist is dedicated to patient care.
Islington Central Medical Centre is a large teaching and training practice with almost 25,000 patients and a large team of clinical and administrative staff. ICMC is a purpose-built surgery, located just a 5-minute walk from Highbury and Islington Station, which has excellent underground, overground and national rail transportation links.
Main duties of the job:
- Greet patients and visitors as they enter the GP and welcome patients the way you would like to be treated when you enter a GP Practice.
- Be welcoming, friendly and helpful to patients and visitors.
- Book in, amend and cancel patient appointments both in person and over the phone in accordance with the practices appointment procedures.
- Signpost patients to the correct services and ensure all patients and visitors are redirected accordingly.
- Ensure the practice is running smoothly and efficiently and helping the practice manage its extensive patient load.
- Be a bridge between patients and the members of the healthcare team to optimise care.
- Undertaking administrative tasks as directed by GP Managers and Partners.
- Maintaining the front reception area, ensuring it remains clean and tidy and free of any obstruction and mess.
- Liaising with healthcare professionals when necessary.
- Helping new patients get settled into the practice by walking them through the process of officially joining the GP.
- Using computers to arrange and amend appointments, helping GPs and nurses stay on top of their workload, and managing e-consultations and patients notes.
About us:
Our practice ethos is to strive towards a partnership between patients and health professionals based on the following key facets:
- Mutual Respect: We endeavour to treat all our patients with dignity, respect and honesty. Everyone at Islington Central Medical Centre is committed to delivering an excellent service.
- Holistic Care: We treat patients and illnesses. This means that we are equally interested in the physical, psychological and social aspects of an individual's care.
- Continuity of Care and the Therapeutic relationship: Building and maintaining a strong relationship between doctors, health professionals, and patients is essential to the way we work.
- Learning and Training: We are committed to the ongoing professional development of our clinical and non-clinical team.
Job responsibilities:
- Pay depending on experience, from £11.50 an hour.
- Arrange appointments, tests and follow-ups.
- Work with the other receptionist to ensure the practice runs smoothly.
- Taking instructions and implementing instructions from Practice Manager & Partners.
- Provide clerical assistance to staff as required.
- Filing, retrieving and monitoring paperwork from patients and staff members.
- Signpost and redirect patients to members of the healthcare team.
- Having clear and professional communication skills both in-person and over the phone with clear diction and articulation.
- Maintaining patients notes and data entry in accordance with the information a patient may relay to you.
- Be well informed on the practices procedures and be able to clearly explain this to patients or visitors.
- Redirect letters and results to the appropriate member of staff.
- Maintain patient confidentiality.
- Stay up to date with staff training.
- Clinically code data on EMIS web clinical system.
Person Specification:
Qualifications:
- Essential: GCSE grade A-C (9-4) in English and Maths (or equivalent).
- Desirable: NVQ in Customer Service or equivalent experience.
Experience:
- Essential: Experience working with the general public, experience in administrative roles, experience working in a healthcare setting.
- Desirable: Previous experience as a GP receptionist, previous experience as a general receptionist, knowledge of the EMIS system.
Employer details:
Employer name: Islington Central Medical Centre
Address: Islington Central Medical Centre, 28 Laycock Street, London, N1 1SW, United Kingdom
Employer's website: https://www.islingtoncentralmedicalcentre.org/
GP Receptionist in London employer: Islington Central Medical Centre
Islington Central Medical Centre is an exceptional employer, offering a supportive and collaborative work environment for pharmacists dedicated to patient care. Located just a short walk from Highbury and Islington Station, our purpose-built facility fosters a culture of mutual respect and holistic care, ensuring that all staff have access to ongoing professional development and training opportunities. Join us in making a meaningful impact on the health of our diverse patient community while enjoying the benefits of working within a large, dynamic team.
Contact Details:
Islington Central Medical Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land GP Receptionist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Islington Central Medical Centre. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Islington Central Medical Centre before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace GP Receptionist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Islington Central Medical Centre:Your cover letter is your chance to shine! Tell us why you want to work at Islington Central Medical Centre specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Islington Central Medical Centre!
How to prepare for a job interview at Islington Central Medical Centre
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
