Performance Manager

Job Title

Performance Manager

Hours: 35 hours (Full time)

Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR

Salary: £55,10

Contract: Permanent Contract

Application Process

Please apply with your CV and a covering letter outlining how your skills and experience match the role description and person specification, and addressing the questions set out in the recruitment pack. Please also include your motivation for applying for the role.

Please note: We can only accept applications from candidates with eligibility to currently work in the UK.

Deadline and Interview

Deadline: 9am, Monday 26 January 2026

Interview: In person at 102 Blackstock Road on 4 or 5 February 2026.

Requirements

We are currently recruiting internally and externally for the exciting role of Performance Manager.

Please include the following in your covering letter:

• (a) After reading the job description and person spec, why you feel you are a great fit, and how your experience matches the skills and requirements of the role?
• (b) What is one challenge that you’ve had in delivering and supporting a robust performance culture, and how did you overcome it?
• (c) In your experience, what key metrics should be robustly managed to provide Board and leadership assurance on a housing association’s performance?
• (d) Let us know anything else you want us to know about you.

Other Information

About ISHA: We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. We also know we’ll achieve nothing unless we are equally ambitious for our people. We are introducing a robust performance culture to help us achieve our ambitions to excel.

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to be their best self at work.

Could you be one of them and be trusted to make the difference?

If this sounds exciting, we want you on our team. Please do apply.

Staff Benefits

We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a health cashback plan, a cycle to work scheme and other great benefits (see attached). We will invest in your professional development with on‑going training and career development opportunities.

Inclusion and Diversity

We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of other ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that our values of passion, commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remain at the heart of everything we do.

Asking for adjustments

ISHA is committed to making our recruitment practices barrier‑free and as accessible as possible for everyone. This includes making adjustments or changes for people with disabilities, neurodiversity or with long‑term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us on 0300 131 7300, at hr@isha.co.uk, or via post to 102 Blackstock Road, London, N4 2DR.

This role is based at our Head Office but there is some flexibility to work some days at home if the role permits and with manager permission.