Assets and Repairs Manager in City of London

Shape Better Services. Drive Meaningful Change. Make a Real Difference.

At ISHA, we’re passionate about making sure our residents feel safe, supported, and proud of their homes. If you care about people just as much as you care about well-maintained buildings, this could be the perfect role for you.

As our Assets and Repairs Manager, you’ll play a key role in shaping how we look after our homes and support our communities. You’ll oversee the planning, delivery, and monitoring of all repairs and maintenance programmes across our housing stock making sure our services are customer-focused, great value, compliant, and aligned with our long-term goals.

But don’t worry, you won’t be doing this alone. You’ll work closely with ISHA’s Head of Assets and Repairs, collaborating to drive continuous improvement across all service areas and helping us achieve our organisational objectives.

Job purpose Reporting to the Head of Assets and Repairs, the postholder will lead the delivery of ISHA’s responsive repairs service, managing staff, contractors and budgets to ensure homes are safe, compliant and well maintained.

The role is responsible for contract management, disrepair and Awaab’s Law compliance, performance monitoring, financial control and service improvement, ensuring excellent customer service and value for money.

Working collaboratively across the organisation and with residents, leaseholders and contractors, the postholder will ensure ISHA fulfils its statutory and landlord obligations, delivers on its customer promises and maintains high standards across its housing stock.

The role requires a proactive, hands-on approach, strong leadership and a commitment to delivering high-quality services that meet and exceed resident expectations, while demonstrating ISHA’s values in all aspects of service delivery.

Our values

Consistently demonstrate and champion ISHA’s values through your behaviours, decisions, and interactions, whilst always acting as a positive and visible role model for our values:

• Professional
• Motivated to Deliver
• People Focused
• Compassionate

Shape Better Services. Drive Meaningful Change. Make a Real Difference.

At ISHA, we’re passionate about making sure our residents feel safe, supported, and proud of their homes. If you care about people just as much as you care about well-maintained buildings, this could be the perfect role for you.

As our Assets and Repairs Manager, you’ll play a key role in shaping how we look after our homes and support our communities. You’ll oversee the planning, delivery, and monitoring of all repairs and maintenance programmes across our housing stock making sure our services are customer-focused, great value, compliant, and aligned with our long-term goals.

But don’t worry, you won’t be doing this alone. You’ll work closely with ISHA’s Head of Assets and Repairs, collaborating to drive continuous improvement across all service areas and helping us achieve our organisational objectives.

The job

• Coaching and advising a Senior Building Surveyor and a small team of Repairs Advisors.
• Leading the day-to-day management of responsive repairs, ensuring customer satisfaction stays high, and supply chain KPIs are consistently met.
• To lead and take ownership of all service-related legal disrepair cases, Awaab’s Law compliance, housing condition and hazard-related matters, and customer complaints, ensuring statutory obligations are met, risks are mitigated, and residents receive a responsive, professional, and customer-focused service within prescribed timescales.
• Using data and asset information systems to support smart, informed decision-making.
• Building positive, constructive relationships with internal teams, contractors, and residents.
• Managing budgets effectively, ensuring strong financial controls and value for money.
• Championing continuous improvement across repairs and asset services, always looking for ways to enhance customer experience and service quality.
• Managing repairs and maintenance contractors, ensuring excellent service delivery and great resident outcomes.
• Ensuring robust monitoring, reporting, and forecasting systems are always in place and working well.
• Contributing to budget planning and compiling accurate monthly budget/KPI reports, with effective management of responsive repairs budgets.

About you

We’re looking for a confident, people-focused individual with strong interpersonal skills and a friendly, collaborative approach. This is a busy role, so being organised, proactive, and solutions-driven will really help you thrive.

You’ll be someone who:

• Is a strong leader who works well with others and loves bringing teams together to deliver a fantastic service for residents.
• Enjoys problem-solving while remaining professionally curious.
• Is resilient, calm, and ready to make a real difference in Social Housing.
• Communicates clearly and builds trust and credibility quickly and easily.
• Brings positivity, and ideally a sense of humour, to a fast-paced (and sometimes stressful) environment.

We need someone with:

• Strong experience in repairs, maintenance, or asset management within social housing or a similar sector.
• A solid understanding of compliance requirements and building safety regulations.
• Proven experience managing contracts and contractor performance.
• Excellent communication and leadership skills with the ability to engage and motivate staff and stakeholders alike.
• Strong analytical and IT skills, including experience using systems.
• The ability to balance strategic thinking with hands-on operational delivery.

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