Business Support Administrator in Tavistock

Job Summary

Due to promotion, we are looking for a new team member to join our vibrant administration service in our West Devon Community Mental Health team, based at the Quay, Tavistock. This key administrative role supports the delivery of high quality patient‑centred care through efficient and effective administrative support. You will manage clinical correspondence, schedule appointments, maintain accurate patient records, and ensure data is entered promptly and accurately into our clinical records system. You will act as the first point of contact for administrative queries, liaising closely with clinical colleagues and other administrative staff to ensure seamless support for patients throughout their care pathway.

Main Duties

• Provide administrative support to the Community Mental Health Team, including preparation, processing and distribution of clinical correspondence, appointment coordination and updating patient records.
• Act as a key contact for administrative queries, liaising with colleagues, external providers and stakeholders such as patients, carers and professionals.
• Contribute to the review and improvement of administrative processes to enhance efficiency and support high‑quality service delivery.
• Ensure all administrative practices comply with Trust policies, procedures and data protection standards.

About Us

We are Devon Partnership Trust, delivering mental health, learning disability and neurodiversity services, along with specialist & secure services for the wider south west region and nationally. We are committed to promoting good mental health and wellbeing, and strive to use our expertise and resources to deliver safe, recovery‑focused services. We nurture a culture of coproduction, involving patients, families and carers in everything we do.

Values & Inclusion

We recruit individuals who embody our core values: commitment to quality of care, improving lives, giving respect, dignity and compassion. We are an inclusive employer, welcoming applicants from all community sections, regardless of protected characteristics, as governed by the Equality Act 2010. Part‑time and flexible working applications are considered and supported where possible. We especially encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Qualifications

• Business Administration Level 3 / T Level qualification, or equivalent experience.
• GCSE English and Maths or equivalent.

Desirable Qualifications

• Microsoft Office qualification or equivalent (e.g., ICDL).
• Typing, Word or Text Processing to Stage 2 (or equivalent).

Experience

• Experience working in an administrative team with competing demands.
• Proven meeting management and minute‑taking skills.
• Ability to produce high‑quality, accurate work with attention to detail.
• Evidence of prioritising workloads and adapting to change when required.
• Experience dealing with confidential and complex information.

Desirable Experience

• Previous experience of administration in Healthcare or Social Care, including GP practice or hospitals.
• Knowledge or experience of Mental Health.

Disclosure and Barring Service Check

This post requires a Disclosure & Barring Service (formerly CRB) check as per the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Details

• Band: Band 3
• Salary: £24,937 to £26,598 a year
• Contract: Permanent
• Working pattern: Full‑time, Flexible working
• Reference number: C9369-25-0955
• Location: The Quay, Plymouth Road, Tavistock, PL19 8AB

Contact

For more information or to arrange a visit and meet the team, please contact the recruiting manager.