Business Support Administrator in Exeter

Overview

Job Summary An exciting opportunity has arisen for an enthusiastic experienced Business Support Administrator within the Devon & Cornwall Liaison & Diversion (L&D) team (which forms part of the Integrated Non-Custodial Service (IN-CS)).

The L&D service engages with individuals at the very beginning of their journey through the criminal justice system, typically when they first come to the attention of the police and are arrested. Practitioners carry out initial assessments, provide guidance and support individuals as they navigate the justice process until a resolution is achieved. The team supports people with vulnerabilities including substance misuse, homelessness, learning disabilities and mental health needs, and acts as a referral point with proactive follow-up to help access treatment and rehabilitation appointments. The overarching goal is to enhance health and well-being, reduce vulnerability and lower the risk of re-offending.

The team is based in Exeter and offers flexible hybrid working arrangements based on business requirements.

Main duties

Within the IN-CS service, the post holder will provide administrative support to the L&D team which will include but is not limited to: data entry, processing referrals, supporting clinicians, accurate minute taking and distribution, diary management, procurement, inputting sensitive data onto the patient records system, managing inboxes, and supporting the team managers. Provision of administrative support to other teams within the service may also be requested from time to time.

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as specialist and secure services for the wider south west region and nationally. We are committed to developing a culture of coproduction with patients, families and carers, and to delivering high quality services that are safe and focused on people’s recovery.

Values and inclusion

We recruit based on qualifications and experience and on behaviours that underpin our core values: quality of care, improving lives, respect, dignity and compassion. We strive to be an inclusive employer and welcome applications from all sections of the community. Part-time and flexible working are considered where possible. We encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Details

Date posted: 19 January 2026

Pay scheme: Agenda for change | Band 3 | Salary £24,937 to £26,598 per year | Contract: Permanent | Working pattern: Flexible working

Job Description & Person Specification

Job responsibilities: Please see the attached Job Description and Person Specification for further information on this role.

Knowledge and skills

Essential

• Intermediate IT skills in Microsoft Office packages (Word, Excel, PowerPoint, Outlook)
• Working knowledge of administrative procedures including diary management and management of multiple inboxes
• Experience or understanding of creating electronic records and electronic filing systems
• Electronic database management
• Ability to manage a diverse workload with frequent interruptions
• Ability to meet deadlines and work under pressure
• Exceptional organisational skills and ability to prioritise
• Ability to work independently and as part of a team
• Ability to provide high-standard secretarial support for meetings (organising, booking venues, minute taking)
• Knowledge of how the service supports client care

Desirable

• Ability to work independently with a can-do, flexible approach as the service evolves

Experience

Essential

• Excellent planning and organisational skills
• Ability to prioritise workload and adapt to change
• Experience of working in an administrative or secretarial team
• Experience handling confidential and complex information

Desirable

• Ability to take accurate minutes (formal and informal)
• Good numeracy and literacy skills

Qualifications

Essential

• Business Administration Level 3 / T Level in Management and Administration, or equivalent experience
• GCSE English or equivalent
• Evidence of continuing professional and personal development

Desirable

• ICDL (International Computer Driving License) or equivalent experience

Disclosure

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure to check for any previous criminal convictions.

Employer details

Devon Partnership NHS Trust, 1 – 2 Hospital Lane, Whipton Hospital, Old ASU building, Exeter, EX1 3RB

Employer\’s website: https://www.dpt.nhs.uk/