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- Tasks: Support a pilot project by coordinating health monitoring activities and managing patient records.
- Company: Join the Devon Partnership NHS Trust, dedicated to mental health and wellbeing.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional development.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Experience in administration, excellent communication skills, and IT proficiency required.
- Other info: Flexible working options available; we value diversity and encourage all to apply.
The predicted salary is between 19900 - 21000 £ per year.
An exciting opportunity has arisen for a business support administrator to join a pilot project which is launching a centralised administration hub coordinating physical health monitoring activities in North Devon. This will include holding central records of all patients who require physical health monitoring, booking appointments, managing DNAs and liaising with teams across the directorate.
We are seeking an enthusiastic administrator with excellent IT, communication, and organisational skills. The role offers the opportunity for hybrid working over 4 days a week (0.8 FTE). We will be recruiting 2 applicants to this position. You will get job satisfaction in helping colleagues and patients efficiently and compassionately. You will be supported and trained to reach your professional best, with opportunities for continuing development, training and career progression.
Responsibilities:
- Booking initial appointment slots within the clinic or community setting.
- Setting recalls to book follow‑up appointments.
- Managing cancellations and non‑attendance.
- Handling queries from patients and referrers.
About You:
You will have experience of working in a team, providing administrative support in an office environment. The role involves communication, so we expect you have excellent verbal and written skills. We expect you to have a working knowledge of Microsoft Office packages and be comfortable with working with electronic records. Interacting with patients and the public you will be confident in giving non‑clinical information and advice that improves their experience. Dealing with sensitive information daily, you will understand the importance of data security. You will often work under pressure and without direct supervision, so we are looking for someone confident and capable. You will prioritise tasks, manage your own workload, and provide support for your colleagues where required. You will become an important part of the team, working to ensure that every patient receives high quality care.
About Us:
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people’s recovery. We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do.
Our Values:
We not only recruit based on qualifications & experience – we recruit individuals who possess & demonstrate the behaviours which underpin our Trust’s core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile, making time for people, challenging ourselves & others, and being open to new ideas.
Inclusive Employer Statement:
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part‑time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Qualifications (Essential):
- Business Administration Level 3/T Level qualification in Management and Administration, or equivalent experience.
- GCSE English or equivalent.
- Evidence of continuing professional and personal development.
Qualifications (Desirable):
- ICDL (International Computer Driving License), or equivalent experience.
Experience (Essential):
- Ability to fulfil all spoken aspects of the role with confidence and fluency in English.
- Good numeracy and literacy skills.
- Good interpersonal and communication skills, both written and verbal, including the ability to deal professionally and tactfully with people at all levels.
- Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook.
- Effective organisational skills and the ability to prioritise workload in a demanding environment.
- Working knowledge of a range of administrative procedures including diary management, arranging appointments and supporting meetings.
- Experience of general office routine and filing systems.
- Experience or understanding of creating electronic records and electronic filing systems.
- Experience of working as part of a team, including understanding and respect of confidentiality in the workplace.
- Experience of dealing with people in distress in a calm, compassionate and confident manner.
- Ability to exercise initiative and work without direct supervision on a day‑to‑day basis.
Experience (Desirable):
- Ability to take accurate formal and informal minutes.
- Experience of dealing with confidential and complex information.
- Previous NHS experience of working in a Healthcare or Social Care administrative setting.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Business Support Administrator employer: Islet Systems
Contact Detail:
Islet Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Administrator
✨Tip Number 1
Get to know the company! Research Islet Systems and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Business Support Administrator role. You never know who might give you a leg up!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to administration and patient interaction. Role-play with a friend or use our StudySmarter resources to boost your confidence before the big day.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Business Support Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Support Administrator role. Highlight your relevant experience in administration, IT skills, and any previous work in healthcare settings. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves liaising with patients and teams, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this ability.
Highlight Your Organisational Skills: We’re looking for someone who can manage their workload effectively. In your application, mention specific examples of how you've prioritised tasks or handled multiple responsibilities in a busy environment.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and our values there.
How to prepare for a job interview at Islet Systems
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Business Support Administrator role. Familiarise yourself with the responsibilities like booking appointments and managing patient records. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your IT Skills
Since the job requires good IT skills, be prepared to discuss your experience with Microsoft Office and electronic records. You might even want to mention specific tasks you've completed using these tools. This will demonstrate your capability and readiness for the role.
✨Communicate Clearly and Compassionately
As you'll be interacting with patients and colleagues, practice how you communicate. Use clear, concise language and be ready to showcase your verbal and written communication skills. Think of examples where you've handled sensitive information or dealt with people in distress to illustrate your approach.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle real-life situations, like managing cancellations or dealing with difficult queries. Prepare some examples from your past experiences that highlight your problem-solving skills and ability to work under pressure. This will show that you're capable of thriving in a busy environment.
