At a Glance
- Tasks: Assist passengers with bookings and provide top-notch customer service.
- Company: Join the Isles of Scilly Steamship Group, connecting people to beautiful islands.
- Benefits: Enjoy discounted travel, workwear, and comprehensive training.
- Other info: Flexible hours with opportunities for growth in a vibrant environment.
- Why this job: Be part of a friendly team while helping customers create unforgettable experiences.
- Qualifications: Strong customer service skills and a smart appearance are essential.
The predicted salary is between 20250 - 24750 £ per year.
The Isles of Scilly Steamship Group provides air and sea links for passengers and freight from the UK mainland to the Isles of Scilly.
Duties include
- Making and amending bookings, ensuring that relevant information is recorded accurately within our booking software or other systems as required.
- Processing, updating, creating and maintaining computer and manual records.
- Working towards team service level targets to ensure the timely and efficient resolution of customer enquiries.
- Provide a flexible and high-quality customer focused and courteous service, always maintaining a smart and professional corporate image.
- Answer enquiries from customers in person, via email, letter, Chat or over the telephone in line with company policies and procedures.
- Working flexibly to ensure that staff cover is maintained on St Mary’s Quay, including weekend and evening cover as required.
- Checking-in passengers prior to boarding the Scillonian III.
- Maintaining Health and Safety on St Mary’s Quay.
- Promoting customer adherence to company policies.
- Resolution and de-escalation of complaints.
- Maintaining Health and Safety on site.
- Dealing with general customer enquiries providing advice and signposting.
- Identifying barriers to effective service delivery and liaising with colleagues and company managers to bring about improvements in service delivery.
About you
Applicants must have good customer service and computer skills, be numerate, articulate and of smart appearance.
Training will be provided.
Applicants must have accommodation on St Mary’s.
Hours
- 40 hours per week
- Generally 08:00 to 17:00 on a roster basis
- Shifts may be slightly earlier (or occasionally later) particularly Saturdays during the summer.
- Check in duties on Sundays are 15:00 – 16:30 during the summer season.
- This is a full-time position and hours may vary according to seasonal demand.
- Discounted travel.
- Workwear and training provided.
- #J-18808-Ljbffr
Passenger Relations Advisor in St Mary's employer: Islesofscilly Travel
Skybus is an exceptional employer, offering a vibrant work culture at St Mary's Airport where teamwork and customer service are at the forefront. Employees benefit from comprehensive training, discounted travel, and a supportive environment that fosters personal and professional growth, making it an ideal place for those seeking meaningful seasonal employment in a picturesque location.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Relations Advisor in St Mary's
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Islesofscilly Travel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Islesofscilly Travel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Passenger Relations Advisor in St Mary's
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Islesofscilly Travel:Your cover letter is your chance to shine! Tell us why you want to work at Islesofscilly Travel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Islesofscilly Travel!
How to prepare for a job interview at Islesofscilly Travel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
