At a Glance
- Tasks: Assist passengers at Penzance Quay and ensure top-notch customer service.
- Company: Join Isles of Scilly Travel, a vibrant team in a beautiful location.
- Benefits: Enjoy discounted travel, workwear, and training opportunities.
- Other info: Flexible hours with a seasonal role ending in October/November 2026.
- Why this job: Be part of a friendly team and make travel memorable for others.
- Qualifications: Customer service experience and great communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
Isles of Scilly Travel is seeking an applicant to join us as a passenger services assistant. You’ll be working as part of a small and busy team on Penzance Quay.
Duties include:
- Checking-in passengers prior to boarding the Scillonian III
- Dealing with general customer enquiries
- Ensuring customer service levels are met and maintained
- Processing, updating, creating and maintaining computer and manual records
- Providing assistance to passengers when required
You should have:
- A good general education
- Excellent communication, customer service and computer skills
- A positive attitude and flexibility towards working hours
- Good time management skills and the ability to prioritise a busy workload
Hours: Average 20 hours per week. The role will require weekdays, weekends and bank holidays. This seasonal position will end October/November 2026.
Discounted travel, workwear and training provided.
Please note: All prospective candidates must complete an application form as part of the recruitment process.
Scillonian III Passenger Services Assistant in Penzance employer: Islesofscilly Travel
Isles of Scilly Travel is an exceptional employer, offering a vibrant work culture where teamwork and customer service excellence are at the forefront. As a Passenger Services Assistant, you will enjoy flexible working hours, discounted travel, and comprehensive training, all while contributing to a memorable experience for our passengers in the stunning setting of Penzance Quay. Join us for a rewarding seasonal role that not only enhances your skills but also allows you to be part of a dedicated team committed to outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Scillonian III Passenger Services Assistant in Penzance
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Islesofscilly Travel.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Islesofscilly Travel.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Islesofscilly Travel.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Islesofscilly Travel!
We think you need these skills to ace Scillonian III Passenger Services Assistant in Penzance
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Islesofscilly Travel, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Islesofscilly Travel!
How to prepare for a job interview at Islesofscilly Travel
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Islesofscilly Travel that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Islesofscilly Travel during this peak time and how you can be an asset to their team.
