At a Glance
- Tasks: Assist passengers with bookings and provide top-notch customer service.
- Company: Join the Isles of Scilly Steamship Group, connecting people to beautiful destinations.
- Benefits: Enjoy discounted travel, workwear, and comprehensive training.
- Other info: Flexible hours with opportunities for growth in a vibrant environment.
- Why this job: Be part of a friendly team while helping customers create unforgettable experiences.
- Qualifications: Strong customer service skills and a smart appearance are essential.
The predicted salary is between 18900 - 23100 £ per year.
The Isles of Scilly Steamship Group provides air and sea links for passengers and freight from the UK mainland to the Isles of Scilly.
Duties include:
- Making and amending bookings, ensuring that relevant information is recorded accurately within our booking software or other systems as required.
- Processing, updating, creating and maintaining computer and manual records.
- Working towards team service level targets to ensure the timely and efficient resolution of customer enquiries.
- Provide a flexible and high-quality customer focused and courteous service, always maintaining a smart and professional corporate image.
- Answer enquiries from customers in person, via email, letter, Chat or over the telephone in line with company policies and procedures.
- Working flexibly to ensure that staff cover is maintained on St Mary’s Quay, including weekend and evening cover as required.
- Checking-in passengers prior to boarding the Scillonian III.
- Maintaining Health and Safety on St Mary’s Quay.
- Promoting customer adherence to company policies.
- Resolution and de-escalation of complaints.
- Maintaining Health and Safety on site.
- Dealing with general customer enquiries providing advice and signposting.
- Identifying barriers to effective service delivery and liaising with colleagues and company managers to bring about improvements in service delivery.
About you:
Applicants must have good customer service and computer skills, be numerate, articulate and of smart appearance.
Training will be provided.
Applicants must have accommodation on St Mary’s.
Hours:
- 40 hours per week
- Generally 08:00 to 17:00 on a roster basis
- Shifts may be slightly earlier (or occasionally later) particularly Saturdays during the summer.
- Check in duties on Sundays are 15:00 – 16:30 during the summer season.
- This is a full-time position and hours may vary according to seasonal demand.
- Discounted travel.
- Workwear and training provided.
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Passenger Relations Advisor in St Mary's employer: Islesofscilly Travel
Join a leading airline where your expertise as a DHC-6 Twin Otter Captain will be valued in a supportive and dynamic work environment. With bases at Land’s End, Newquay, and Southampton, you will enjoy a balanced lifestyle with no time zone changes or deep night flying, allowing you to focus on hands-on flying while making a meaningful contribution to communities across the British Isles. We prioritise employee growth and development, offering opportunities to enhance your skills in a structured airline setting.
