At a Glance
- Tasks: Lead and develop IAG services for young people, providing tailored support and guidance.
- Company: Isle of Wight Youth Trust, a charity dedicated to youth wellbeing.
- Benefits: Competitive salary, flexible working, 26 days leave, and training opportunities.
- Other info: Join a values-led team committed to community impact and personal growth.
- Why this job: Make a real difference in young people's lives while working in a supportive team.
- Qualifications: Experience in IAG services, strong communication skills, and a passion for youth support.
The predicted salary is between 29799 - 29799 £ per year.
Location: Isle of Wight Youth Trust, Newport and across the Isle of Wight community
Hours: Full Time, 37.5 hours per week
Contract: Fixed Term
Salary: (2a Entry): £29,799
Applications close: 12pm on Monday 20th July 2026
Interview date: Friday 24th July, including an Action Planning Exercise
Are you passionate about making sure young people get the right help at the right time? The Isle of Wight Youth Trust is seeking a motivated and experienced Information, Advice and Guidance (IAG) Coordinator to lead the delivery and development of our IAG service for young people aged 16–25.
In this role, you will combine direct support, service coordination and innovation, ensuring young people receive timely, accurate and personalised information, advice and guidance through a blended model of face-to-face and digital delivery. Working within a YIACS-informed, step-up / step-down framework, you will lead a small team of Hub Support Workers and use data, partnerships and youth voice to continuously improve the service.
Key Responsibilities
- Lead the review and continuous improvement of IAG provision across all channels, including face-to-face support, calls, text chat, our website and community information kiosks
- Deliver tailored one-to-one IAG support, including assessment, action planning and review, helping young people access education, employment, training and community opportunities
- Provide line management, ongoing development support and quality assurance to a small team of Hub Support Workers
- Support triage, allocation and smooth transitions between services, so young people access the support they need at the right time, first time
- Work with our Comms team to develop and maintain an enhanced digital IAG offer, ensuring content is accurate, current and youth friendly
- Facilitate group sessions that build young people’s skills, confidence and engagement
- Lead effective use of our CRM system to record and track activity, manage demand and improve performance and reporting
- Work with the Hub and Clinical Leads to maintain our Matrix accreditation and work towards further quality standards
- Act as an ambassador for the Youth Trust, building multi-agency relationships and engaging with the Island community.
About You
- Experienced in delivering Information, Advice and Guidance services, with experience of line management
- A strong communicator with excellent listening and relationship-building skills
- Empathetic, non-judgemental and youth-centred in your approach
- Knowledgeable about the challenges faced by young people, with a sound understanding of safeguarding, confidentiality and data protection
- Well organised, with strong case management skills and confident using IT systems, including CRM and MS Office
- Proactive, resilient and positive, with a solution-focused approach
- Collaborative and adaptable, comfortable working with partners and other agencies
- Qualified to GCSE level (or equivalent) in English and Maths
- A Level 3 IAG qualification, experience of supporting young people (16–25) with barriers to education, employment or training, or knowledge of trauma-informed practice would be highly beneficial.
About Us and Why Join Us
The Isle of Wight Youth Trust is the Island's leading charity dedicated to the emotional wellbeing and mental health of children and young people. For over 40 years, we have provided free, confidential support to young people aged 5 to 25, offering counselling, mental health services, and a wide range of early intervention and prevention programmes. We are proud to be deeply rooted in the Island community, working in schools, community settings, and our dedicated Newport hub, and we are driven by a genuine belief that every young person deserves to thrive. Joining the IOWYT means becoming part of a passionate, values-led team where the work you do every day makes a tangible difference to young lives.
In addition to the satisfaction of working for a charity that genuinely changes young lives, we offer a competitive package of rewards and benefits, including:
- People's Pension scheme
- Sovereign Healthcare Plan
- 26 days annual leave plus Christmas closure
- A dedicated wellbeing day each year
- Flexible working arrangements
- Employee Assistance Programme
- A variety of discounts
- Training and development opportunities
Additional Information
A full UK driving licence and enhanced DBS check (performed upon appointment) are requirements of the role. This is a fixed-term position which includes outreach, events and partnership working, and may involve occasional evening work.
The Youth Trust is committed to safeguarding and promoting the welfare of everyone we support.
Interested? If you are passionate about helping young people move forward in their lives and want to be part of a team making a real difference in the community, we would love to hear from you. Please visit our recruitment portal to view the full job description and person specification and apply, submitting both your CV and a full covering letter. It is essential that you outline how you meet the requirements of the post against the person specification in your covering letter. Applications not made via the Youth Trust recruitment portal, or incorrectly submitted will not be considered. If you have any issues with uploading your documents or would like an informal conversation about the role, please contact.
Information, Advice and Guidance (IAG) Coordinator - Isle of Wight Youth Trust in Newport employer: Isle of Wight Youth Trust
The Isle of Wight Youth Trust is an exceptional employer dedicated to the emotional wellbeing and mental health of young people, offering a supportive and values-driven work culture. Employees benefit from a competitive rewards package, including flexible working arrangements, training opportunities, and a strong sense of community impact, making it a fulfilling place to work for those passionate about youth support.
StudySmarter Expert Advice🤫
We think this is how you could land Information, Advice and Guidance (IAG) Coordinator - Isle of Wight Youth Trust in Newport
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Isle of Wight Youth Trust.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Isle of Wight Youth Trust.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Isle of Wight Youth Trust.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Isle of Wight Youth Trust. Apply directly through us to stand out!
We think you need these skills to ace Information, Advice and Guidance (IAG) Coordinator - Isle of Wight Youth Trust in Newport
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Isle of Wight Youth Trust. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Information, Advice and Guidance (IAG) Coordinator - Isle of Wight Youth Trust, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Isle of Wight Youth Trust
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Isle of Wight Youth Trust. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
