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- Tasks: Deliver top-notch customer service and lead the front of house team.
- Company: Join a multi-award-winning family business with a supportive culture.
- Benefits: Earn £13-£14 per hour, plus commission, bonuses, and great discounts.
- Why this job: Be part of a happy team that values fun and hard work.
- Qualifications: Passion for customer service and a reliable, outgoing personality.
- Other info: Enjoy perks like free parking and support for working parents.
The predicted salary is between 13 - 14 £ per hour.
Contract £13-£14 per hour (dependant on experience) + commission and bonus, permanent.
Terms: All daytime shifts, up to 30 to 40 hours per week, including weekends.
Location: Isle of Wight Pearl, Brighstone.
Overview: Isle of Wight Pearl is a multi-award-winning, family business where, for 38 years, we’ve helped locals and visitors celebrate special moments with pearl jewellery and beautiful food.
About the role:
- Delivering the very best customer service to our customers on a daily basis.
- Working closely with the kitchen to ensure service is delivered efficiently.
- Lead the front of house team.
- Supporting the Head Chef with administration such as buying, health and safety and front of house stock management.
About you:
- A Front of House professional.
- You will be passionate for excellent customer service with a confident out-going personality.
- Keen to learn and take on relevant food hygiene, barista and service training.
- Conscientious and reliable to take responsibility when necessary.
What it’s like in our team: Isle of Wight Pearl is a part of the FS Group, a family run business that creates the perfect brands for people to treat themselves on holiday in Jersey, Cornwall and Spain. FS Group’s family values are reflected in everything we do - from our product quality, to the way we work with our customers and the people in our team. We work hard for each other in a supportive culture to ensure that we do a great job and have a lot of fun along the way.
Plus, there are great perks such as generous discounts on jewellery and the Isle of Wight Pearl café, free parking, as well as Parent-Cloud to support working mums and dads.
Team Quotes:
- ‘Isle of Wight Pearl is just a very happy place to be!’
- ‘The place is lovely, and the staff are all happy in their work’
- ‘I love my job in the cafe, and I have learnt that customers come back to see me’
- ‘I have seen the company grow over 36 years for the better - we have moved on considerably, it’s been an absolute joy and a privilege to work here, it’s nice to work on the shop-floor and for the family’
For more information on the role or to be considered for the position please email Lizzie at lizzie.wade@iowpearl.co.uk, I look forward to hearing from you.
Job Types: Full-time, Permanent
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
Ability to commute/relocate: Newport PO30 4DD: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Cafe Supervisor - Isle of Wight Pearl employer: Isle of Wight Pearl
Contact Detail:
Isle of Wight Pearl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Supervisor - Isle of Wight Pearl
✨Tip Number 1
Get to know the Isle of Wight Pearl vibe! Visit the café, chat with the staff, and soak in the atmosphere. This will not only help you understand their customer service style but also give you some great talking points during your interview.
✨Tip Number 2
Show off your passion for customer service! When you’re chatting with the team or during your interview, share stories about how you've gone above and beyond for customers in the past. It’ll show that you’re a perfect fit for their friendly culture.
✨Tip Number 3
Don’t be shy about asking questions! Whether it’s about the role or the team dynamics, showing genuine interest can set you apart. Plus, it shows you’re keen to learn and grow within the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly. Let’s make this happen!
We think you need these skills to ace Cafe Supervisor - Isle of Wight Pearl
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating great experiences for our customers.
Tailor Your CV: Make sure your CV highlights relevant experience in front of house roles or any customer service positions. We love seeing how your past experiences can contribute to our team at Isle of Wight Pearl.
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for someone with a confident, outgoing vibe, so show us who you are and why you’d be a great fit for our family business.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the easiest way for us to see your application and get you on board to join our happy team!
How to prepare for a job interview at Isle of Wight Pearl
✨Know the Company
Before your interview, take some time to research Isle of Wight Pearl. Understand their values, what they offer, and their customer service philosophy. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Cafe Supervisor, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your ability to handle difficult situations with grace and how you ensure a positive experience for everyone.
✨Demonstrate Team Leadership
Since you'll be leading the front of house team, think about your leadership style. Be ready to discuss how you motivate and support your team, as well as how you collaborate with the kitchen staff to ensure smooth service. Share specific instances where your leadership made a difference.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, the team culture, and opportunities for training and development. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.