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- Tasks: Lead the Patient Transport Dispatch Team and ensure smooth daily operations.
- Company: Join a dedicated NHS team serving 150,000 residents on the beautiful Isle of Wight.
- Benefits: Enjoy perks like an onsite nursery, cycle-to-work scheme, and discounts at local businesses.
- Why this job: Make a real impact in healthcare while enjoying a flexible work environment and stunning coastal views.
- Qualifications: Must have a C1 driving licence and experience in Patient Transport Services.
- Other info: This role promotes diversity and inclusion, welcoming applications from all backgrounds.
The predicted salary is between 26530 - 29114 £ per year.
Patient Transport Service/Transport Team Leader (Dispatch Focused)
This post is only open for applications for individuals employed within the Hampshire and Isle of Wight NHS Care System
Organisations within scope are as follows:
- Hampshire and Isle of Wight Integrated Care Board
- Southern Health Foundation Trust
- Portsmouth Hospitals University NHS Trust
- University Hospital Southampton
- Solent NHS Trust
- South Central Ambulance Service
- Isle of Wight NHS Trust
Patient Transport Service/Transport Team Leader (Dispatch Focused)
Band 4 – full time salary – £26,530 to £29,114
!!Please note!!: There will be a driving assessment in a C1 classed vehicle and a competency-based interview. Applicants should bring a valid Driving Licence and either a Driving Licence check code or their National Insurance number.
Main duties of the job
- Be responsible as the Integrated Transport Services Team Leader for daily operations of the PTS Dispatch Team and assist with the running of Patient Transport and Non-Patient Transport Services.
- Carry out duties of Patient Transport Services Care Assistant / Driver.
- In conjunction with the resourcing administrator, ensure staffing levels are maintained within operational hours to meet contractual requirements, providing short notice cover for staffing to meet unexpected demand, aligned with hospital needs.
- Carry out quality audits and statistical returns, including analysis and preparation of PTS Electronic Booking data for business planning, CCG reports, and resource management. Identify and implement cost savings and ensure staff follow established processes.
- Provide ongoing training and technical support for all end users of PTS Electronic Booking and dispatch systems.
For a full list of roles and responsibilities, please see the attached job description
About us
We serve a population of approximately 150,000 residents, offering variable and personalized services with a flexible approach.
Benefits include an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire the Trust\’s beach hut in Ryde. We support flexible working arrangements and aim to accommodate individual needs.
The Isle of Wight is a unique location off the South Coast of England, accessible by a short ferry journey from Portsmouth and Southampton. London is reachable in 90 minutes by rail. The island features beautiful coastline, countryside, events, festivals, and attractions.
Our 2020-2025 strategy emphasizes delivering excellent and compassionate care. We are committed to recruiting and retaining high-quality talent and welcome applications from under-represented groups to promote diversity and inclusion.
Job responsibilities
- Assist in providing patient demand pattern information to influence staff rotas.
- Ensure accurate completion and action of vehicle/base/equipment defect reports.
- Assist with the collation and production of reports.
- Liaise with NHS colleagues, voluntary sector, social services, independent sector, service users, and ambulance control officers.
- Ensure adherence to Trust/Service policies.
- Support staff in difficult circumstances.
- Coordinate with patients, carers, and Healthcare Assistants.
- Conduct system checks to ensure operational functionality.
- Handle complaints appropriately.
- Complete non-attendance reports for contracted staff and ensure correct return-to-work procedures.
- Carry out patient movement risk assessments.
For a full list of roles and responsibilities, please see the attached job description
Person Specification
- Driving experience of a range of vehicles including C1 category licenses.
- Educated to GCSE level or equivalent.
- Experience and knowledge within the Patient Transport Service.
- Ambulance D1 BTEC LEVEL 2 in Ambulance Driving (or equivalent qualification).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to assess any criminal convictions.
Salary: £26,530 to £29,114 per annum, pro rata.
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Patient Transport Service/Transport Team Leader (Dispatch Focused) employer: Isle of Wight NHS Trust
Contact Detail:
Isle of Wight NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Transport Service/Transport Team Leader (Dispatch Focused)
✨Tip Number 1
Familiarise yourself with the Patient Transport Service (PTS) operations and the specific challenges faced in dispatch roles. Understanding the nuances of patient transport logistics will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Prepare for the driving assessment by practising in a C1 class vehicle. Make sure you're comfortable with the vehicle's handling and any specific requirements that may come up during the assessment.
✨Tip Number 3
Network with current employees within the Hampshire and Isle of Wight NHS Care System. They can provide insights into the team dynamics and expectations, which can be invaluable for tailoring your approach in the interview.
✨Tip Number 4
Be ready to discuss your experience with quality audits and data analysis, as these are key responsibilities in the role. Think of examples from your past work where you've successfully implemented improvements based on data.
We think you need these skills to ace Patient Transport Service/Transport Team Leader (Dispatch Focused)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Patient Transport Service/Transport Team Leader position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: Emphasise any previous experience in patient transport services or similar roles. Include specific examples of how you've managed teams, handled dispatch operations, or improved service delivery.
Prepare Supporting Documents: Gather all necessary documents, including your CV, a cover letter, and proof of your driving qualifications. Make sure your CV is up-to-date and tailored to showcase your suitability for this specific role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Isle of Wight NHS Trust
✨Know Your Role
Familiarise yourself with the specific responsibilities of a Patient Transport Service/Transport Team Leader. Understand the daily operations, staffing requirements, and the importance of quality audits in the role.
✨Demonstrate Driving Competence
Since there will be a driving assessment, ensure you are comfortable with C1 class vehicles. Be prepared to discuss your driving experience and any relevant qualifications, such as the Ambulance D1 BTEC Level 2.
✨Showcase Your Communication Skills
As this role involves liaising with various stakeholders, practice articulating how you would handle communication with NHS colleagues, service users, and ambulance control officers. Highlight any past experiences that demonstrate your ability to coordinate effectively.
✨Prepare for Scenario Questions
Expect competency-based questions that may involve handling difficult situations or complaints. Think of examples from your past experience where you successfully managed challenges, particularly in a transport or healthcare setting.
