Centralised Booking Service Support Officer

Come and join our amazing Isle of Wight Outpatient appointments and elective admissions team. We are looking for new colleagues that thrive in a fast-paced environment, that requires exceptional communication and organisational skills, strong attention to detail and a genuine commitment to excellent customer care so we can provide a friendly, professional, and empathetic service to our patients and visitors. Previous healthcare experience is desirable but not essential. You will be supported through an onboarding and local training and induction programme.

Working as part of an established team, this role provides the first point of contact for patients that are referred into the Hospital, requiring specialist access to our clinical teams in our Outpatient facilities and if required throughout their diagnostic and Theatre admission. You will play a key role on behalf of the clinical services in managing patient pathways, ensuring patients receive a smooth, efficient, and positive experience throughout their whole journey in line with NHS waiting time standards.

Main duties of the job:

• Manage the full elective care pathway ensuring patients are scheduled in accordance with RTT (referral to treatment) standards and Trust policies.
• Book, amend, and confirm outpatient, diagnostic, and surgical appointments using NHS systems.
• Liaise with Speciality Team Leader to ensure clinic and theatre capacity is used effectively.
• Process patient cancellations, removals, and pathway updates in accordance with elective access policies.
• Provide a friendly, professional, and empathetic service to patients and visitors.
• Handle inbound and outbound calls, emails, and face-to-face enquiries in a calm and courteous manner.
• Communicate appointment details clearly, ensuring patients understand times, locations, and requirements.

About us: Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust's beach hut in Ryde. We offer many flexible working opportunities; speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.

The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.

We are passionate about providing excellent CARE, which is why our values are Compassion, Accountable, Respect and Everyone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services. We are committed to endorsing inclusion, diversity and multiculturalism throughout our services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.

Why not come and see for yourself the CARE we give to our patients and staff. Apply to be part of our team today.

Person Specification:

• Good standard of secondary education equivalent to 4 GCSEs.
• Customer care learning certificate.
• Physical Skills: Handling case notes and deliveries.
• Communication Skills: Must be able to use a variety of communication methods e.g. email, telephone, face to face tailoring style and approach relevant to the situation. Must remain calm and professional under pressure.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.