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- Tasks: Be the friendly face of UKSA, welcoming guests and handling inquiries.
- Company: Join UKSA, a vibrant organization dedicated to providing exceptional experiences.
- Benefits: Enjoy flexible working hours, including evenings and weekends, with a supportive team.
- Why this job: This role offers a chance to enhance your customer service skills in a dynamic environment.
- Qualifications: Experience in customer service and proficiency in Microsoft Office are essential.
- Other info: Check out our website for more details and to apply!
The predicted salary is between 24000 - 36000 £ per year.
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To be a positive first point of contact for customers and visitors to UKSA
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To ensure guests are roomed to meet the relevant booking requirements
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To provide efficient administrative services
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Answering incoming calls professionally and timely
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Deal with all students, visitor and staff enquiries to Reception in a timely and friendly manner, ensuring day-guests sign in and are aware of UKSA’s policy on wearing visible visitor ID and the need to ‘sign out’
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Liaise with the Facilities and Housekeeping teams regarding site defects and cleaning requirements.
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Take payments and deposits for various items through Reception, ensuring cash and PDQ transactions are processed correctly, and accompanying paperwork/finance records are complete and accurate.
The ability to work flexibly is essential as the Reception team work on a rota basis; this will include evening and weekend working.
We have an opportunity for a Receptionist to join UKSA. You will have good knowledge of Microsoft Excel and other Office software and have experience in a similar role or customer service role.
If you have a calm and friendly personality, strong customer focus, excellent communication skills and a good telephone manner we would love to hear from you.
A full and comprehensive job description and application form is available to download from our website www.uksa.org/work-for-us
Receptionist - UKSA employer: Isle of Wight Jobs Limited
Contact Detail:
Isle of Wight Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - UKSA
✨Tip Number 1
Familiarize yourself with UKSA's services and policies. Understanding what we offer will help you answer inquiries confidently and demonstrate your commitment to providing excellent customer service.
✨Tip Number 2
Practice your telephone skills. Since you'll be answering calls, it's important to have a friendly and professional phone manner. Consider role-playing with a friend to improve your communication style.
✨Tip Number 3
Showcase your flexibility in your application. Highlight any previous experience working varied hours, including evenings and weekends, as this is essential for the Reception team at UKSA.
✨Tip Number 4
Demonstrate your proficiency in Microsoft Excel and other Office software. Be prepared to discuss how you've used these tools in past roles to manage administrative tasks efficiently.
We think you need these skills to ace Receptionist - UKSA
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Receptionist position at UKSA. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or similar roles. Provide specific examples of how you've successfully handled inquiries, managed bookings, or dealt with cash transactions.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Excel and other Office software. If you have any certifications or training related to administrative tasks or customer service, include those as well.
Craft a Friendly Cover Letter: Write a cover letter that reflects your calm and friendly personality. Use a warm tone to convey your enthusiasm for the role and your commitment to providing excellent customer service.
How to prepare for a job interview at Isle of Wight Jobs Limited
✨Show Your Customer Service Skills
Since the role requires a strong customer focus, be prepared to share examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to remain calm and friendly under pressure.
✨Demonstrate Your Communication Abilities
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. You might also want to prepare for common questions about how you would handle specific situations with guests or staff.
✨Familiarize Yourself with UKSA Policies
Understanding UKSA's policies, especially regarding visitor ID and sign-out procedures, will show that you're proactive and serious about the role. This knowledge can help you answer questions more effectively during the interview.
✨Highlight Your Flexibility
The job requires working on a rota basis, including evenings and weekends. Be ready to discuss your availability and willingness to work flexible hours, as this is a key requirement for the role.