ICT Desktop Support Officer

37 hours per week

An opportunity has arisen within ICT Operations to join the Desktop Support team. As an ICT Desktop Support Officer, you will be part of a hardworking, busy team supporting all departments across the council. You will help to provide a high-quality Desktop Support service, ensuring all requests, incidents, and projects are captured and progressed swiftly to deliver robust, reliable, and cost-effective ICT solutions that meet customer requirements and adhere to Service Level Agreements (SLAs).

Your work will be varied, but the essential skills and experience required for the role include, but are not limited to:

• Experience providing 2nd line ICT support using service management tools
• Providing high-quality, customer-focused support services
• Skilled in Windows-based PCs, laptops, tablets, thin clients, Apple, and Android mobile devices
• Knowledge of enterprise desktop software such as Microsoft Office and Teams
• Management of desktop peripherals, device imaging, and MFDs

Practical hands-on experience with desktop hardware and software, a systematic and logical approach to problem-solving, and a willingness to learn enterprise systems to provide excellent Desktop Support services are essential.

This is a challenging yet highly rewarding role suited for a motivated, committed, and versatile individual. You will be experienced in managing multiple projects while fulfilling customer requests and resolving incidents.

As a disciplined and analytical problem solver, you will demonstrate a proactive approach, the ability to prioritize your workload, take ownership, and possess excellent communication and interpersonal skills.

A career-graded position starting at Grade 6 may be considered, which offers the opportunity to study for and pass a BSc (Hons) in a relevant Computing subject and gain necessary experience, with potential progression to Grade 7 and ultimately to the full Grade 8 ICT Desktop Support Officer role.

… And by joining us at #Team IWC, you will benefit from a range of staff benefits.

For further information or an informal discussion, please contact David Richardson at 01983 823500 or emailDavid.Richardson@iow.gov.uk; alternatively,Jon Bland at 01983 821000 ext. 4672 or emailJon.Bland@iow.gov.uk

Join #TeamIWC and you\’ll receive our staff benefits package, including:

• Annual leave entitlement of 32 days per annum plus public holidays
• Local Government pension scheme
• Discounted Solent ferry travel
• Island bus network discount
• Cycle to work scheme
• Staff parking permit scheme
• Discounted island sports and leisure gym membership
• National and local discounts and benefits schemes
• Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)
• Travel allowance may be available if commuting from the mainland (subject to criteria)

Find out more about working for the Isle of Wight Council and living on the Island.

The Isle of Wight Council currently does not sponsor overseas workers.

We actively promote workforce diversity and offer flexible working options where appropriate. We are an equal opportunities employer, encouraging applications from all backgrounds and abilities to reflect our community.

We are aDisability Confident employer. This means, if you meet the essential requirements and declare as disabled, you will be offered an interview opportunity.

The Isle of Wight Council protects employees from discrimination through policies like our unacceptable behaviour policy, employee code of conduct, and our values and culture.

The Terms & Conditions of employment are available upon request. Please contact our recruitment team viaadverts@iow.gov.uk for a copy.

The Isle of Wight Council reserves the right to close vacancies early. To ensure consideration, submit your application promptly.

For support with your application or further information, emailcallcentre@iow.gov.uk. Only online applications submitted by the deadline will be accepted.

We often receive many applications. If you do not hear within three weeks after the closing date, your application was not successful. Please check our job page for other opportunities.

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