Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead teams to create unforgettable visitor experiences across the Isle of Man's heritage sites.
- Company: Join Manx National Heritage, a charity dedicated to preserving cultural and natural heritage.
- Benefits: Enjoy competitive salary, generous leave, and professional development opportunities.
- Why this job: Make a real impact on visitor experiences while maximising income for heritage preservation.
- Qualifications: Experience in visitor or customer experience management and strong analytical skills.
- Other info: Inclusive culture that values diversity and supports employee wellbeing.
The predicted salary is between 30000 - 42000 £ per year.
Manx National Heritage (MNH) exists to protect, conserve, make accessible and celebrate the Isle of Man’s natural and cultural heritage for all to enjoy, learn and be inspired. As Visitor Service Manager, you are responsible for making sure that every single visitor to all MNH’s sites has an exceptional experience, every time.
As a registered charity, MNH relies on generating income to continue preserving and sharing the Island’s rich heritage. You will play a key role in exploring every opportunity to maximise income streams across all our sites, working towards ambitious targets for admissions, events and sales. New ideas and creative thinking are always welcomed and are vital to developing our services.
All our sites, from The Great Laxey Wheel to Cregneash Village, are run by dedicated teams who will fall under your leadership. It’s key that you ensure all the teams are equipped with the knowledge, tools and motivation to deliver unforgettable experiences for our visitors, so much so that people can’t help but tell others about their time with us.
This role is an ideal next step for someone with experience in visitor or customer experience management, who has a keen eye for analysing business performance and maximising income generation.
A workplace that invests in you:
- A competitive salary that increases each 12 months until you reach the salary maximum.
- Generous annual leave, 10 Bank Holidays and a set extra day off between Christmas/New Year.
- A relocation package if you are relocating to the island to join us, the package will cover removal expenses up to a set amount.
- Subject to meeting eligibility criteria, the Manx National Heritage offers two exclusive pension arrangements with the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
- Access to the Learning, Education and Development training facility, which is exclusively for Manx National Heritage employees, to keep on top of your continuous professional development.
- Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and sign-posting on a wide range of issues.
- Ability to apply for an unpaid career break after 3 years’ service.
- Access to a Cycle to Work scheme after your first year of employment.
Working for Manx National Heritage, we care, nurture and value our employees’ wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees. Manx National Heritage is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.
Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.
Ready to apply? We understand that you might have some questions about the role and the Recruiting Manager is on hand to support you. You can contact them at pauline.wall@mnh.im. Applications will be accepted up to midnight of the closing date specified. You can find out more and apply via the button below.
Visitor Services Manager employer: Isle of Man Government
Contact Detail:
Isle of Man Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Manx National Heritage. A friendly chat can open doors and give you insights that might just set you apart from other candidates.
✨Tip Number 2
Show your passion for heritage! When you get the chance to meet with hiring managers or during interviews, share your enthusiasm for preserving culture and how you can contribute to making visitor experiences unforgettable.
✨Tip Number 3
Prepare some creative ideas! Think about how you could maximise income streams or enhance visitor experiences at MNH. Presenting fresh concepts can really impress and show that you're ready to take on the challenge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about the role and the amazing benefits of working with us.
We think you need these skills to ace Visitor Services Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for visitor services shine through! We want to see how much you care about creating exceptional experiences for visitors. Share any relevant experiences that highlight your passion for heritage and customer service.
Tailor Your Application: Make sure to customise your application to fit the Visitor Services Manager role. Highlight your experience in managing teams and maximising income streams. We love seeing candidates who take the time to align their skills with what we’re looking for!
Be Creative: Don’t be afraid to showcase your creative thinking in your application. We’re always on the lookout for new ideas, so if you have innovative suggestions for enhancing visitor experiences or boosting income, share them! It shows us you’re proactive and ready to contribute.
Check Your Details: Before hitting send, double-check your application for any typos or errors. A polished application reflects your attention to detail, which is crucial for this role. And remember, applying through our website is the best way to ensure your application gets noticed!
How to prepare for a job interview at Isle of Man Government
✨Know Your Heritage
Familiarise yourself with the Isle of Man’s natural and cultural heritage. Understand the key sites managed by Manx National Heritage and be ready to discuss how you can enhance visitor experiences at each location.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to motivate staff and ensure they have the tools needed to deliver exceptional service, as this is crucial for the Visitor Services Manager role.
✨Think Creatively About Income Generation
Come up with innovative ideas for maximising income streams. Be ready to share your thoughts on potential events or sales strategies that could attract more visitors and enhance their experience.
✨Demonstrate Your Customer Experience Expertise
Be prepared to discuss your previous experience in visitor or customer experience management. Use specific examples to illustrate how you've improved visitor satisfaction and engagement in your past roles.
