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- Tasks: Lead teams to create unforgettable visitor experiences across the Isle of Man's heritage sites.
- Company: Join Manx National Heritage, a charity dedicated to preserving cultural and natural heritage.
- Benefits: Enjoy competitive salary, generous leave, relocation package, and professional development opportunities.
- Why this job: Make a real impact on visitor experiences while maximising income for heritage preservation.
- Qualifications: Experience in visitor or customer experience management with strong analytical skills.
- Other info: Inclusive culture that values diversity and supports employee wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
Manx National Heritage (MNH) exists to protect, conserve, make accessible and celebrate the Isle of Man’s natural and cultural heritage for all to enjoy, learn and be inspired. As Visitor Service Manager you are responsible for making sure that every single visitor to all MNH’s sites has an exceptional experience, every time.
As a registered charity, MNH relies on generating income to continue preserving and sharing the Island’s rich heritage. You will play a key role in exploring every opportunity to maximise income streams across all our sites, working towards ambitious targets for admissions, events and sales. New ideas and creative thinking are always welcomed and are vital to developing our services.
All our sites, from The Great Laxey Wheel to Cregneash Village, are run by dedicated teams who will fall under your leadership. It’s key that you ensure all the teams are equipped with the knowledge, tools and motivation to deliver unforgettable experiences for our visitors, so much so that people can’t help but tell others about their time with us.
This role is an ideal next step for someone with experience in visitor or customer experience management, who has a keen eye for analysing business performance and maximising income generation.
A workplace that invests in you:
- A competitive salary that increases each 12 months until you reach the salary maximum.
- Generous annual leave, 10 Bank Holidays and a set extra day off between Christmas/New Year.
- A relocation package if you are relocating to the island to join us, the package will cover removal expenses up to a set amount.
- Subject to meeting eligibility criteria, the Manx National Heritage offers two exclusive pension arrangements with the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
- Access to the Learning, Education and Development training facility, which is exclusively for Manx National Heritage employees, to keep on top of your continuous professional development.
- Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and sign-posting on a wide range of issues.
- Ability to apply for an unpaid career break after 3 years’ service.
- Access to a Cycle to Work scheme after your first year of employment.
Working for Manx National Heritage:
We care, nurture and value our employees’ wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees. Manx National Heritage is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.
Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.
Ready to apply? We understand that you might have some questions about the role and the Recruiting Manager is on hand to support you. You can contact them at pauline.wall@mnh.im. Applications will be accepted up to midnight of the closing date specified. You can find out more and apply via the button below.
Visitor Operations Manager employer: Isle of Man Government
Contact Detail:
Isle of Man Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Manx National Heritage. A friendly chat can open doors and give you insights that might just set you apart from other candidates.
✨Tip Number 2
Show your passion for heritage! When you get the chance to speak with someone from MNH, share your love for the Isle of Man’s culture and history. Let them see how your enthusiasm aligns with their mission to protect and celebrate it.
✨Tip Number 3
Prepare for interviews by diving deep into MNH’s sites and services. Familiarise yourself with their current projects and think of creative ideas you could bring to the table. This will show you’re not just interested in the role, but also in contributing to their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Manx National Heritage and ready to make a difference.
We think you need these skills to ace Visitor Operations Manager
Some tips for your application 🫡
Show Your Passion for Heritage: When writing your application, let your love for cultural and natural heritage shine through. We want to see how you connect with the mission of Manx National Heritage and how you can contribute to making every visitor's experience unforgettable.
Highlight Your Leadership Skills: As a Visitor Operations Manager, you'll be leading teams. Make sure to showcase your leadership experience in your application. We’re looking for examples of how you've motivated teams and improved visitor experiences in the past.
Be Creative with Ideas: We value new ideas and creative thinking! In your application, don’t hesitate to share any innovative concepts you have for maximising income streams or enhancing visitor services. Show us how you think outside the box!
Apply Through Our Website: Ready to take the plunge? We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Isle of Man Government
✨Know Your Heritage
Before the interview, dive deep into Manx National Heritage's mission and values. Familiarise yourself with their sites and the unique experiences they offer. This will not only show your genuine interest but also help you connect your past experiences to their goals.
✨Showcase Your Leadership Skills
As a Visitor Operations Manager, you'll be leading teams. Prepare examples of how you've motivated and developed teams in previous roles. Think about specific situations where your leadership made a difference in visitor or customer experiences.
✨Be Ready with Creative Ideas
MNH values new ideas and creative thinking. Come prepared with suggestions on how to enhance visitor experiences or maximise income streams. This could be anything from innovative events to improved service strategies that align with their mission.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their current challenges in visitor operations or how they measure success in visitor experiences. This shows your engagement and eagerness to contribute meaningfully.
