At a Glance
- Tasks: Support colleagues and customers while managing key processes and resolving queries.
- Company: Join the Income Tax Division with a focus on teamwork and support.
- Benefits: Competitive salary, generous leave, flexi-time, and professional development opportunities.
- Other info: Enjoy a varied workload and excellent career growth in a supportive environment.
- Why this job: Make a real difference by helping others and keeping essential services running smoothly.
- Qualifications: Organised, approachable, and confident in communication with diverse individuals.
The predicted salary is between 30000 - 40000 £ per year.
About the role
Are you a problem‑solver who enjoys helping others and keeping things running smoothly behind the scenes?
Join the Income Tax Division as a Support Services Officer and play a key role in supporting colleagues, customers and essential business systems across the Division.
This varied role combines technical support, customer service and operational administration, offering the opportunity to work across a wide range of systems, processes and services.
We’re looking for someone who is organised, approachable and confident communicating with a wide range of people.
You’ll support colleagues across the Division, helping to manage key processes, resolve queries and maintain essential systems and services.
If you enjoy a varied workload, take pride in delivering a high‑quality service and are keen to develop your skills, we’d love to hear from you.
Benefits
- A competitive salary that increases each 12 months until you reach the salary maximum.
- A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after the third year.
- A flexi‑time scheme where you can accrue additional time worked to take time off in line with the relevant flexi‑time scheme.
- Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
- Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.
- Discounted access to the NSC gym and island swimming pools as well as 1‑to‑1 support programmes and exercise classes with qualified instructors.
- Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and signposting on a wide range of issues.
- Ability to apply for an unpaid career break after 3 years’ service.
- Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.
- Access to the Government staff canteen where you can purchase affordable meals, drinks and snacks.
- Things to note
Please note a relocation package is not available for this role.
Equal Opportunity Statement
We are committed to creating an inclusive culture that celebrates equality, diversity and inclusion.
Ready to apply?
Contact the Recruiting Manager at owen. quayle@itd. treasury. gov. im.
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Support Services Officer employer: Isle of Man Government
The Isle of Man Public Service is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where volunteers can thrive. By joining our compassionate team, you will not only gain valuable skills and experiences but also play a vital role in enhancing the wellbeing of our community. With a strong commitment to sustainability and diversity, your contributions will help shape a brighter future for the Isle of Man.
