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- Tasks: Lead teams to create unforgettable visitor experiences across all MNH sites.
- Company: Manx National Heritage, dedicated to preserving the Isle of Man's rich heritage.
- Benefits: Competitive salary, annual leave, and opportunities for professional growth.
- Why this job: Make a real impact on visitor experiences while promoting cultural heritage.
- Qualifications: Experience in visitor or customer experience management and strong analytical skills.
- Other info: Join a passionate team and contribute to the community's cultural legacy.
The predicted salary is between 36000 - 60000 £ per year.
Manx National Heritage (MNH) exists to protect, conserve, make accessible and celebrate the Isle of Man’s natural and cultural heritage for all to enjoy, learn and be inspired. As Visitor Service Manager you are responsible for making sure that every single visitor to all MNH’s sites has an exceptional experience, every time.
As a registered charity, MNH relies on generating income to continue preserving and sharing the Island’s rich heritage. You will play a key role in exploring every opportunity to maximise income streams across all our sites, working towards ambitious targets for admissions, events and sales. New ideas and creative thinking are always welcomed and are vital to developing our services.
All our sites, from The Great Laxey Wheel to Cregneash Village, are run by dedicated teams who will fall under your leadership. It’s key that you ensure all the teams are equipped with the knowledge, tools and motivation to deliver unforgettable experiences for our visitors, so much so that people can’t help but tell others about their time with us.
This role is an ideal next step for someone with experience in visitor or customer experience management, who has a keen eye for analysing business performance and maximising income generation.
A workplace that invests in you: Working for Manx National Heritage, you can enjoy:
- A competitive salary that increases each 12 months until you reach the salary maximum.
- Generous annual leave.
Visitor Operations Manager in London employer: Isle of Man Government
Contact Detail:
Isle of Man Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Manx National Heritage tick, and think about how your skills can help enhance visitor experiences. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Visitor Operations Manager role. Highlight your experience in visitor management and income generation, and don’t forget to share your creative ideas.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Manx National Heritage team. Let’s make it happen!
We think you need these skills to ace Visitor Operations Manager in London
Some tips for your application 🫡
Show Your Passion for Heritage: When writing your application, let your love for cultural and natural heritage shine through. We want to see how your experiences align with our mission at Manx National Heritage, so share specific examples that highlight your enthusiasm for preserving and celebrating the Isle of Man's unique history.
Tailor Your Experience: Make sure to customise your application to reflect your experience in visitor or customer experience management. We’re looking for someone who can analyse business performance and maximise income generation, so don’t forget to include relevant achievements that demonstrate your skills in these areas.
Be Creative: We love new ideas! In your application, feel free to suggest innovative ways to enhance visitor experiences or boost income streams. Show us your creative thinking and how you can contribute to developing our services at MNH.
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we receive all your details and gives you a chance to explore more about what we do at Manx National Heritage!
How to prepare for a job interview at Isle of Man Government
✨Know Your Heritage
Familiarise yourself with the Isle of Man’s natural and cultural heritage. Understand the key sites managed by Manx National Heritage and be ready to discuss how you can enhance visitor experiences at each location.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to motivate staff and ensure they have the tools needed to deliver exceptional service, as this is crucial for the role.
✨Be Creative with Income Generation Ideas
Think outside the box! Come up with innovative ideas for maximising income streams and be prepared to share them during the interview. This shows your proactive approach and commitment to the organisation's goals.
✨Demonstrate Customer Experience Expertise
Reflect on your previous experience in visitor or customer experience management. Be ready to discuss specific strategies you've implemented that improved visitor satisfaction and engagement, as this will resonate well with the interviewers.
