At a Glance
- Tasks: Support mobile and telephony systems, manage devices, and resolve issues face-to-face.
- Company: Join the Isle of Man Government's tech team focused on service and innovation.
- Benefits: Competitive salary, generous leave, gym discounts, and professional development opportunities.
- Other info: Flexible working arrangements available to support your work-life balance.
- Why this job: Make a real difference in government services while growing your tech skills.
- Qualifications: Hands-on IT experience and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
About the role
This role is a limited term appointment for 6 months. Are you looking for a hands‐on IT role where your skills help keep Government services running smoothly across the Island? Join Government Transformation Services as a Telephony Team Analyst and take the lead in supporting the Isle of Man Government's mobile, telephony and device estate. You will handle support tickets, manage iPads and mobile hardware, maintain key systems such as Airwatch, Samsung Knox, Apple DEP, InTune and Cisco Call Manager, and visit sites across Government to resolve issues face‐to‐face.
You will be part of a service‐focused tech team that values proactive problem‐solving, clear communication and a customer‐first mindset. If you enjoy variety, want to grow your expertise across mobile management platforms and like working closely with people, we would love to hear from you!
A workplace that invests in you:
- A competitive salary that increases each 12 months until you reach the salary maximum.
- A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.
- Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
- Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.
- Discounted access to the NSC gym and island swimming pools as well as 1‐to‐1 support programmes and exercise classes with qualified instructors.
- Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and signposting on a wide range of issues.
- Access to the Government staff canteen where you can purchase affordable meals, drinks and snacks.
Working Conditions:
A Security Clearance Check is required for this post, the cost of which will be covered by the Isle of Man Government. Please note a relocation package is not available for this role.
Eligibility & EEO:
The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work‐life balance. We are happy to discuss flexible working arrangements where possible.
Telephony Team Analyst in Douglas employer: Isle of Man Government
Join the Isle of Man Government as a Telephony Team Analyst and be part of a dynamic team dedicated to enhancing public services through technology. With a strong focus on employee development, competitive salaries, and generous leave entitlements, we foster a supportive work culture that values diversity and flexibility. Enjoy unique benefits such as access to exclusive training facilities, discounted gym memberships, and a commitment to your professional growth while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Telephony Team Analyst in Douglas
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. The more connections we make, the better our chances of landing that Telephony Team Analyst role.
✨Tip Number 2
Show off your skills! If you’ve got experience with mobile management platforms like Airwatch or Cisco Call Manager, make sure to highlight that in conversations. We want to demonstrate how we can solve problems and keep services running smoothly.
✨Tip Number 3
Prepare for face-to-face interactions! Since this role involves visiting sites to resolve issues, practice your communication skills. We need to be clear and customer-focused when discussing tech solutions with colleagues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Telephony Team Analyst in Douglas
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Telephony Team Analyst role. Highlight relevant experience with mobile management platforms and any customer service skills you have. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your proactive problem-solving skills can benefit our team. Keep it friendly and professional, just like us!
Showcase Your Communication Skills:Since clear communication is key in this role, make sure your application reflects that. Use straightforward language and structure your thoughts clearly. We appreciate a well-organised application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Isle of Man Government
✨Know Your Tech
Familiarise yourself with the key systems mentioned in the job description, like Airwatch, Samsung Knox, and Cisco Call Manager. Being able to discuss your experience or knowledge of these platforms will show that you're serious about the role and ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled tech issues in the past. Think of specific situations where you resolved a problem effectively, especially in a customer-focused environment. This will demonstrate your proactive approach and ability to communicate clearly under pressure.
✨Emphasise Teamwork and Communication
Since this role involves working closely with others, be ready to talk about your experiences in team settings. Highlight instances where your communication skills made a difference in resolving issues or improving processes. This will align well with the service-focused mindset they value.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the challenges they face, or the tools they use. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values, especially regarding flexibility and support.
