At a Glance
- Tasks: Be the friendly face of our Children's Therapy Service, supporting patients through their therapy journey.
- Company: Join the Isle of Man Public Service, dedicated to inclusivity and community support.
- Benefits: Enjoy competitive pay, generous leave, flexi-time, and professional development opportunities.
- Other info: Work in a dynamic environment with excellent career growth potential.
- Why this job: Make a real difference in children's lives while gaining valuable administrative experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
About the role
Could you provide a welcoming and efficient service that supports patients throughout their therapy journey? As Administrative Officer within the Children’s Therapy Service, you’ll be the first point of contact for patients, providing a professional and supportive service both in person and over the phone. Working in a busy and varied environment, you’ll handle enquiries, support patient communication and help maintain an organised, responsive and patient‑focused service. You’ll manage appointment systems, coordinate diaries, process referrals and maintain accurate records, helping ensure the service runs smoothly across Hospital and Community settings. You’ll also work closely with clinical teams, supporting day‑to‑day administration and contributing to effective service delivery.
The working pattern for this role is Monday to Thursday 08:00am-12:00pm and Friday 08:00am-14:30pm (Friday includes a 30 minute unpaid break).
A workplace that invests in you
- A competitive salary that increases each 12 months until you reach the salary maximum.
- A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.
- A flexi‑time scheme where you can accrue additional time worked to take time off in line with the relevant flexi‑time scheme.
- Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
- Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.
- Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and signposting on a wide range of issues.
- Ability to apply for an unpaid career break after 3 years’ service.
- Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.
- Free car parking.
Equal Opportunity Statement
The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.
Things to note
- A standard police check is required for this post, the cost of which will be covered by the Isle of Man Government.
- Please note a relocation package is not available for this role.
Administration Officer - Children's Therapy Services in Douglas employer: Isle of Man Government
As an Administration Officer within the Children's Therapy Services, you will be part of a supportive and inclusive work culture that prioritises patient care and employee development. With competitive salaries, generous leave entitlements, and access to professional training, the Isle of Man Public Service is dedicated to investing in your growth while providing a fulfilling work environment. Enjoy the benefits of a flexi-time scheme, free car parking, and a commitment to equality and diversity, making this an excellent place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Officer - Children's Therapy Services in Douglas
✨Tip Number 1
Get to know the company! Research the Children’s Therapy Services and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As the first point of contact, you'll need to be friendly and professional. Role-play with a friend or family member to get comfortable with handling enquiries and patient interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to healthcare administration. This can give you insider knowledge and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to a smooth-running service.
We think you need these skills to ace Administration Officer - Children's Therapy Services in Douglas
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for supporting patients shine through. We want to see how excited you are about being the first point of contact in the Children’s Therapy Service!
Tailor Your Experience:Make sure to highlight any relevant experience you have in administration or customer service. We love seeing how your skills can contribute to our patient-focused service, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, especially when it comes to managing appointments and coordinating diaries. Make it easy for us to see why you’re a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Isle of Man Government
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administration Officer in Children's Therapy Services. Familiarise yourself with the key tasks like managing appointment systems and supporting patient communication. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As the first point of contact for patients, strong communication skills are essential. Prepare examples of how you've effectively handled enquiries or supported clients in previous roles. Practising clear and friendly responses can also help you feel more confident during the interview.
✨Demonstrate Organisational Skills
In a busy environment, being organised is crucial. Think of specific instances where you've successfully managed multiple tasks or maintained accurate records. Highlighting your ability to keep things running smoothly will show that you're well-suited for this role.
✨Emphasise Team Collaboration
You'll be working closely with clinical teams, so it's important to convey your ability to collaborate effectively. Share experiences where you've worked as part of a team to achieve a common goal, and express your willingness to contribute to effective service delivery.
