Meter Reader - Isle of Man - 12 month contract in Douglas

The Gas Meter Reader is responsible for accurately reading and recording gas meter data from residential and commercial properties. This role involves significant customer interaction, ensuring all queries are addressed professionally. The Gas Meter Reader must adhere to safety protocols, report irregularities, and perform debt disconnections as required. Efficient route planning and equipment maintenance are also key aspects of this position. This role is a 12 month fixed term contract.

Meter Reader Responsibilities:

• Accurate Meter Reading: Visit residential and commercial properties to read gas meters accurately.
• Debt Disconnections: Perform disconnections of gas supply for customers with outstanding debts, following company policies and procedures.
• Customer Interaction: Communicate effectively with customers, addressing any queries or concerns regarding their gas usage.
• Safety Compliance: Follow all safety protocols and guidelines while performing duties, including wearing appropriate protective gear.
• Safety Checks on Meters: Conduct regular safety checks on gas meters to ensure they are functioning correctly and safely.
• Reporting: Report any irregularities or issues with gas meters to the relevant authorities for further investigation.
• Route Planning: Plan and optimise routes to ensure efficient coverage of assigned areas.
• Equipment Maintenance: Maintain and care for meter reading equipment, ensuring it is in good working condition.
• Documentation: Complete necessary paperwork and documentation related to meter readings and customer interactions.

Experience: Previous experience in a similar role or customer service is preferred but not mandatory.

Skills:

• Strong attention to detail.
• Good communication skills.
• Basic mathematical skills.
• Ability to use handheld devices and software for data recording.

Physical Requirements: Ability to walk long distances and work in various weather conditions.

License: Valid driver's license may be required for certain areas.

Core Competencies:

• Team player
• Excellent verbal and written communication
• Numerate
• Adaptable and resilient
• Highly organised

Health and Safety: All staff are expected to follow established health and safety procedures while working for the IEG Group of companies, and in accordance with policies developed by IEG. This means:

• Complying with and adhering to IEG’s accepted standards and procedures.
• Where appropriate, taking responsibility for workplace hazards/risks you identify and communicated to management.
• Undertaking regular reviews of workplace risks/hazards that are present in your work.
• When, and if, necessary, participate in the investigation of accidents/incidents according to IEG’s procedures.
• Undertaking appropriate and effective staff training when required or necessary.
• Promoting a healthy and safe workplace.
• Actively supporting health and safety initiatives.
• Comply with any rehabilitation plan designed with you for a return to work after an accident.

Changes to Job Description: From time to time, it may be necessary to consider changes in the job description in response to the changing nature of our work environment. Such changes, including technological requirements or statutory changes, may be initiated by the manager of this job with due consultation with the position holder. This job description should be reviewed as part of the preparation for performance planning cycles.