At a Glance
- Tasks: Engage with customers to collect debts and support financial wellbeing.
- Company: Isle of Anglesey County Council, dedicated to improving community life.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal growth.
- Other info: Join a supportive team focused on innovation and customer care.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 34578 - 42262 £ per year.
Working for Isle of Anglesey County Council, Anglesey is a great place to live and work. At Isle of Anglesey County Council, we are committed to making life better for the people who live and work on the island. Our aim is to create an Anglesey that is healthy and prosperous, where families can thrive.
To provide a proactive early intervention and income collection service in respect of Sundry Debtor, Commercial Rent accounts, Social Care and Adult Services debts, engaging with customers at the earliest stage of non-payment to maximise collection, improve customer outcomes and minimise the level of debt progressing to formal recovery action.
The postholder will manage a caseload of overdue accounts and proactively contact customers by telephone, email, SMS and written correspondence to encourage prompt payment, identify barriers to payment and negotiate repayment arrangements within approved procedures.
The role will support the Income Team Leader and Income Officers by undertaking routine collection activities, monitoring payment arrangements, maintaining accurate records and contributing to the Council's income collection objectives.
The postholder will support the Council's income collection, customer contact and digital transformation objectives by promoting self-service channels, encouraging prompt payment and contributing to the continuous improvement of collection processes.
Through proactive engagement and early intervention, the role will help prevent debt escalation, improve customer outcomes and maximise income collection for the Authority. The postholder will identify vulnerable customers and ensure they are signposted to appropriate support services where financial hardship is identified.
More information is available in the job description for this post.
Income Collection & Early Intervention Officer in Llangefni employer: Isle of Anglesey County Council
Isle of Anglesey County Council is an exceptional employer, dedicated to fostering a collaborative and supportive work culture that prioritises the growth and development of its employees. As a Senior Manager in the Secondary Sector, you will have the opportunity to make a meaningful impact on educational outcomes while benefiting from professional development opportunities and a strong commitment to work-life balance in a picturesque location. Join us in shaping the future of education for children and young people in our community.
Contact Details:
Isle of Anglesey County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Collection & Early Intervention Officer in Llangefni
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Isle of Anglesey County Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Isle of Anglesey County Council and can help you get your foot in the door for these full-time public sector roles.
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Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Income Collection & Early Intervention Officer in Llangefni
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Isle of Anglesey County Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Isle of Anglesey County Council
✨Get to Know Public Sector Values
Before your interview with Isle of Anglesey County Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Isle of Anglesey County Council.
