General Office Administrator
Location: Sighthill Industrial Estate
Full-time
About Us
Islander is a Scottish lifestyle and design brand working with Harris Tweed and other high-quality materials to create handbags, footwear, and accessories. Alongside our retail stores and workshop experiences, we operate a growing wholesale business supplying independent retailers across the UK.
We\'re looking for a General Office Administrator to join our team. This is a varied role where you\'ll keep the office running smoothly, support day-to-day admin, and provide additional help to our wholesale department.
The Role
You\'ll be responsible for customer-facing admin — from answering emails and phone calls to placing orders and managing bookings — while also assisting the wholesale team with order processing, invoicing, and account support. This is a great opportunity for someone who enjoys multitasking and being at the heart of a busy, creative business.
What You\'ll Do
- Answer customer emails and phone calls in a professional, timely manner
- Place customer orders and manage bookings (e.g. workshops, events, or trade appointments)
- Maintain and update company records, spreadsheets, and databases
- Support the wholesale team with:
- Processing orders and generating invoices
- Updating sales records and customer accounts
- Chasing payments and checking order status
- Preparing product information for stockists
- Help with trade show preparation and logistics (when required)
- Provide cross-departmental support (operations, retail, marketing) when needed
About You
- Previous experience in an admin, office support, or customer service role
- Highly organised with excellent attention to detail
- Confident using MS Office (Excel, Word, Outlook); familiarity with CRM or order systems is a plus
- Strong communication skills — both written and verbal, with a customer-friendly manner
- Comfortable working across multiple tasks and supporting different teams
- A positive, can-do attitude with willingness to \"muck in\" where needed
- Experience in retail, wholesale, or small business environments is helpful but not essential
What We Offer
- Staff discount on Islander products
- 35 days holiday
- Private Health Insurance
If you\'re organised, reliable, and enjoy a mix of customer service and office support, we\'d love to hear from you.
Job Types: Full-time, Permanent
Pay: Up to £28,000.00 per year
Benefits:
- Employee discount
- Free parking
- Private medical insurance
Language:
- English (required)
Work Location: In person
