At a Glance
- Tasks: Support daily operations in a busy Service and Repairs Department with varied administrative tasks.
- Company: Join Island Windows, a friendly and supportive workplace focused on growth.
- Benefits: Enjoy Monday to Friday hours, National Living Wage, and skill development opportunities.
- Other info: We value diversity and welcome applications from all backgrounds.
- Why this job: Perfect for organised, customer-focused individuals who thrive in dynamic office environments.
- Qualifications: Previous admin or customer service experience preferred; strong communication and organisational skills required.
The predicted salary is between 25000 - 30000 £ per year.
Island Windows are seeking a reliable and organised Service & Repairs Administrator to support the day-to-day operations of our Service and Repairs Department. This is a varied administrative role that requires excellent communication skills, attention to detail, and the ability to manage multiple tasks effectively.
Key Responsibilities
- Answering incoming telephone calls and assisting customers with enquiries.
- Scheduling and booking engineer appointments.
- Maintaining regular communication with customers throughout the service process.
- Ensuring all paperwork is completed accurately and received within required timescales.
- Ordering parts and monitoring deliveries.
- Raising purchase orders and verifying receipt of goods and services.
- Liaising with suppliers to resolve any issues relating to orders or deliveries.
- Raising customer invoices and monitoring outstanding payments.
- Chasing overdue payments when required.
- Filing, scanning, and maintaining accurate records.
- Keeping the CRM system updated with relevant customer and job information.
- Providing cover for the Service Manager during periods of holiday or absence.
Skills & Experience
- Previous administrative or customer service experience preferred.
- Strong organisational and time management skills.
- Excellent verbal and written communication abilities.
- Good attention to detail and accuracy.
- Competent in Microsoft Office and CRM systems.
- Ability to work independently and as part of a team.
What We Offer
- Monday to Friday working hours 8.00am - 4.30pm with no weekend work.
- Friendly and supportive working environment.
- Opportunity to develop skills within a growing business.
- National Living Wage salary.
If you are organised, customer-focused, and enjoy working in a busy office environment, we would love to hear from you.
Equal Opportunities
We are an equal opportunities employer and are committed to creating an inclusive and diverse workplace. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Service & Repair Administrator - Island Windows & The Plastics Depot Ltd in Sandown employer: Island Windows & The Plastics Depot Ltd
Island Windows & The Plastics Depot Ltd is an excellent employer that fosters a friendly and supportive work environment, perfect for those seeking a fulfilling role as a Service & Repair Administrator. With Monday to Friday working hours and no weekend commitments, employees enjoy a healthy work-life balance while having the opportunity to develop their skills within a growing business. The company values inclusivity and diversity, ensuring all team members feel valued and empowered in their roles.
Contact Details:
Island Windows & The Plastics Depot Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service & Repair Administrator - Island Windows & The Plastics Depot Ltd in Sandown
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Island Windows & The Plastics Depot Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Island Windows & The Plastics Depot Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service & Repair Administrator - Island Windows & The Plastics Depot Ltd in Sandown
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Island Windows & The Plastics Depot Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Island Windows & The Plastics Depot Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Island Windows & The Plastics Depot Ltd!
How to prepare for a job interview at Island Windows & The Plastics Depot Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
