At a Glance
- Tasks: Repair and service UPVC/Aluminium windows and doors while providing excellent customer care.
- Company: Join Island Windows, a growing company known for its commitment to quality and service.
- Benefits: Competitive salary based on experience, with a focus on professional development.
- Other info: Monday to Friday hours with immediate start available.
- Why this job: Be the face of our company and make a real difference in customer satisfaction.
- Qualifications: 2+ years in window servicing or 5 years in installations; strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Experienced Service Engineer
Location: Isle of Wight
Hours: Monday to Friday, 8:00am – 4:30pm
Salary: Dependent on experience
Start Date: Immediate Start Available
Join Our Growing Team
Island Windows is continuing to grow, and we're looking for an experienced Service Engineer to join our busy Service & Repair Team.
This is an excellent opportunity for someone with a strong background in the window and door industry who takes pride in delivering high-quality workmanship and outstanding customer service.
As one of our Service Engineers, you will be the face of the business, visiting customers' homes and commercial premises to carry out repairs, adjustments and remedial works on uPVC, aluminium and composite windows and doors. Your company vehicle will be fully stocked with the tools and commonly used parts required to complete the majority of repairs during your first visit.
Where a repair cannot be completed immediately, you will assess the work required, provide a quotation where appropriate, and ensure the customer fully understands the next steps. You'll work closely with our Service Manager to ensure all paperwork is completed accurately and that customers receive the highest level of service from start to finish.
Key Responsibilities
- Carry out repairs, servicing and remedial works on uPVC, aluminium and composite windows and doors.
- Diagnose faults and provide effective repair solutions.
- Prepare quotations for works that cannot be completed during the initial visit.
- Ensure all paperwork, photographs and job information are completed accurately and returned promptly.
- Liaise with the Service Manager regarding completed works, outstanding issues and parts required.
- Clearly explain repairs and recommendations to customers in a professional and friendly manner.
- Maintain a clean, organised and fully stocked company vehicle.
- Deliver exceptional customer service while representing Island Windows professionally at all times.
- Comply with all Health & Safety policies and procedures.
What We're Looking For
- A minimum of 2 years' experience in window and door servicing, or
- At least 5years' experience in window installation or manufacturing.
- Excellent knowledge of uPVC, aluminium and composite windows and doors.
- Strong fault-finding and problem-solving skills.
- A high standard of workmanship with excellent attention to detail.
- A positive, reliable and self-motivated attitude.
- Excellent communication and customer service skills.
- A full Clean UK driving licence.
- Applicants must be 25 years or over for company vehicle insurance purposes.
Why Join Island Windows?
- Competitive salary based on experience.
- Company vehicle, tools and equipment provided.
- Full-time, permanent position.
- Monday to Friday working .
- Friendly, supportive and well-established local company.
- Opportunity to join a growing business with long-term career prospects.
Experienced Service Engineer - Island Windows & The Plastics Depot Ltd in Sandown employer: Island Windows & The Plastics Depot Ltd
Island Windows & The Plastics Depot Ltd is an excellent employer, offering a supportive work culture that values teamwork and customer satisfaction. With a focus on employee growth, we provide ongoing training and development opportunities, ensuring our Service Engineers are equipped with the latest skills in window and door repair. Working on the picturesque Isle of Wight not only offers a unique lifestyle but also allows you to make a meaningful impact in the community by enhancing the homes and businesses of our customers.
Contact Details:
Island Windows & The Plastics Depot Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Service Engineer - Island Windows & The Plastics Depot Ltd in Sandown
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Island Windows and The Plastics Depot Ltd. Understand their values, recent projects, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the company, think about how you can demonstrate your commitment to excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond for a customer.
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of UPVC, Aluminium, and composite door/window repairs. Be ready to discuss your hands-on experience and how you've tackled challenges in the past. This will show that you have the expertise they’re looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind as they make their decision.
We think you need these skills to ace Experienced Service Engineer - Island Windows & The Plastics Depot Ltd in Sandown
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in window and door servicing. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about customer service and how your background makes you the perfect fit for our Service Engineer role. Keep it friendly and professional!
Showcase Your Customer Focus:Since we pride ourselves on excellent customer service, share examples of how you've gone above and beyond for customers in the past. We love hearing about your experiences and how you handle challenges!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Island Windows & The Plastics Depot Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge about UPVC, Aluminium, and composite doors and windows. Be ready to discuss your past experiences in servicing or installations, as this will show that you’re the right fit for the role.
✨Customer Service is Key
Since this role involves direct interaction with customers, think of examples where you've provided exceptional service. Prepare to share how you handled difficult situations or went the extra mile to ensure customer satisfaction.
✨Safety First
Familiarise yourself with health and safety regulations relevant to the job. Be prepared to discuss how you prioritise safety in your work, as this is crucial for both you and the company.
✨Documentation Matters
Understand the importance of accurate paperwork in this role. Be ready to explain how you’ve managed documentation in previous jobs and how you ensure everything is completed correctly and efficiently.
