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For Companies At a Glance
- Tasks: Be the first point of contact for customer enquiries and convert leads into booked events.
- Company: Join K M Entertainment Limited, a vibrant catering and events business in London.
- Benefits: Flexible working options, competitive pay, and immediate start available.
- Other info: Fast-paced environment with opportunities to grow and develop your skills.
- Why this job: Make a real impact by helping clients create unforgettable events.
- Qualifications: Experience in sales or customer service, preferably in hospitality or events.
The predicted salary is between 10 - 12 £ per hour.
About Us
Company: K M Entertainment Limited. Location: London SE13 (Remote / Hybrid / Office-based). Job Type: Full-time / Part-time / Freelance. We are a growing catering and events business specialising in high-quality private, corporate, and celebration catering.
We are looking for an experienced sales and customer service professional who can respond quickly to new enquiries, build trust with clients, and convert leads into booked consultations and confirmed events.
Role
You will be the first point of contact for incoming customer enquiries from platforms such as Bark, Website enquiries, Social media (Instagram/Facebook), WhatsApp, Email, and Phone calls. Your role is to qualify leads, understand client needs, provide initial information, and move qualified enquiries toward confirmed appointments or bookings. Some leads are warm leads.
Key Responsibilities
- Respond to sales enquiries quickly and professionally.
- Ask the right questions to qualify catering and event leads.
- Gather event details including guest numbers, venue, budget, and menu requirements.
- Follow up warm leads and nurture potential clients.
- Schedule consultation calls or tasting appointments.
- Maintain lead records and customer notes.
- Support quotation preparation and proposal follow-ups.
- Help improve conversion rates from enquiry to booking.
Requirements
- Previous experience in sales, customer service, or lead conversion.
- Experience in hospitality, catering, events, or luxury services preferred.
- Strong written and spoken English.
- Confident on WhatsApp, email, phone, and social media messaging.
- Ability to build rapport and handle objections professionally.
- Organised, proactive, and target-driven.
- Comfortable using CRM systems, spreadsheets, or lead tracking tools.
Ideal Candidate Summary
You are someone who knows how to turn enquiries into paying customers, understands urgency and customer expectations, can represent a premium brand professionally, and enjoys working in a fast‑paced environment.
Desired but not required
- Experience with event sales.
- Experience with platforms like Bark.
- Experience with CRM tools such as HubSpot or Zoho CRM.
Employment Details
- Experience: Required
- Languages: English – Advanced
- Employment: Part-time
- Salary: £10.83 – £12 per hour
- Starting time: Immediate start!
SALES & ENQUIRY COORDINATOR (CATERING & EVENTS) employer: Island stove
Contact Detail:
Island stove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SALES & ENQUIRY COORDINATOR (CATERING & EVENTS)
✨Tip Number 1
Get to know the company inside out! Research K M Entertainment Limited, their catering style, and past events. This will help you tailor your conversations and show genuine interest when you reach out.
✨Tip Number 2
Practice your pitch! You’ll be the first point of contact, so make sure you can confidently explain how you can help clients with their catering needs. Role-play with a friend or in front of a mirror to nail it.
✨Tip Number 3
Follow up like a pro! If you’ve had a warm lead, don’t let it go cold. Send a friendly message or give them a call to check in. It shows you care and keeps you top of mind.
✨Tip Number 4
Use our website to apply! We want to see your enthusiasm for the role, so make sure you submit your application through our platform. It’s the best way to get noticed!
We think you need these skills to ace SALES & ENQUIRY COORDINATOR (CATERING & EVENTS)
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience in sales and customer service. We want to see how you've turned enquiries into bookings before, so share those success stories!
Be Personable: Since you'll be the first point of contact for our clients, let your personality shine through! Use a friendly tone in your application to show us you can build rapport with potential customers.
Tailor Your Application: Read the job description carefully and tailor your application to match. We love it when candidates align their skills with what we're looking for, so don’t hold back on showing us why you're the perfect fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role quickly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Island stove
✨Know Your Stuff
Before the interview, make sure you understand K M Entertainment Limited's services and values. Familiarise yourself with their catering and events offerings, and think about how your experience aligns with their needs. This will help you answer questions confidently and show that you're genuinely interested.
✨Practice Your Pitch
Since you'll be the first point of contact for enquiries, practice how you would introduce yourself and explain your role. Prepare to discuss your previous sales and customer service experiences, especially any relevant examples from hospitality or events. This will help you articulate your value during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask the interviewer about the company culture, team dynamics, or specific challenges they face in converting leads. This shows that you're engaged and eager to contribute to their success, plus it gives you valuable insights into the role.
✨Showcase Your Communication Skills
As this role involves a lot of communication via various platforms, be ready to demonstrate your written and verbal skills. You might even want to prepare a mock response to a typical enquiry. This will highlight your ability to handle different communication channels effectively.