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For Companies At a Glance
- Tasks: Be the first point of contact for customer enquiries and convert leads into bookings.
- Company: K M Entertainment Limited, a vibrant catering and events business in London.
- Benefits: Flexible working options, competitive pay, and immediate start available.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Join a dynamic team and help create unforgettable events while building client relationships.
- Qualifications: Experience in sales or customer service, preferably in hospitality or events.
The predicted salary is between 10.83 - 12 £ per hour.
About Us
Company: K M Entertainment Limited. Location: London SE13 (Remote / Hybrid / Office-based). Job Type: Full-time / Part-time / Freelance. We are a growing catering and events business specialising in high-quality private, corporate, and celebration catering. We are looking for an experienced sales and customer service professional who can respond quickly to new enquiries, build trust with clients, and convert leads into booked consultations and confirmed events.
Role
You will be the first point of contact for incoming customer enquiries from platforms such as Bark, Website enquiries, Social media (Instagram/Facebook), WhatsApp, Email, and Phone calls. Your role is to qualify leads, understand client needs, provide initial information, and move qualified enquiries toward confirmed appointments or bookings. Some leads are warm leads.
Key Responsibilities
- Respond to sales enquiries quickly and professionally.
- Ask the right questions to qualify catering and event leads.
- Gather event details including guest numbers, venue, budget, and menu requirements.
- Follow up warm leads and nurture potential clients.
- Schedule consultation calls or tasting appointments.
- Maintain lead records and customer notes.
- Support quotation preparation and proposal follow-ups.
- Help improve conversion rates from enquiry to booking.
Requirements
- Previous experience in sales, customer service, or lead conversion.
- Experience in hospitality, catering, events, or luxury services preferred.
- Strong written and spoken English.
- Confident on WhatsApp, email, phone, and social media messaging.
- Ability to build rapport and handle objections professionally.
- Organised, proactive, and target-driven.
- Comfortable using CRM systems, spreadsheets, or lead tracking tools.
Ideal Candidate Summary
You are someone who knows how to turn enquiries into paying customers, understands urgency and customer expectations, can represent a premium brand professionally, and enjoys working in a fast‑paced environment.
Desired but not required
- Experience with event sales.
- Experience with platforms like Bark.
- Experience with CRM tools such as HubSpot or Zoho CRM.
Employment Details
- Experience: Required
- Languages: English – Advanced
- Employment: Part-time
- Salary: £10.83 – £12 per hour
- Starting time: Immediate start!
SALES & ENQUIRY COORDINATOR (CATERING & EVENTS) in London employer: Island stove
Contact Detail:
Island stove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SALES & ENQUIRY COORDINATOR (CATERING & EVENTS) in London
✨Tip Number 1
Get to know the company inside out! Research K M Entertainment Limited, their catering style, and past events. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! You’ll need to respond quickly to enquiries, so rehearse how you’d introduce yourself and explain how you can help potential clients. Keep it friendly and professional!
✨Tip Number 3
Be proactive on social media! Engage with K M Entertainment’s posts and share relevant content. This shows you’re genuinely interested and can help you stand out when they see your name pop up.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace SALES & ENQUIRY COORDINATOR (CATERING & EVENTS) in London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience in sales and customer service. We want to see how you've turned enquiries into bookings before, so share those success stories!
Be Personable: Since you'll be the first point of contact for our clients, let your personality shine through! Use a friendly tone in your application to show us you can build rapport with potential customers.
Tailor Your Application: Read the job description carefully and tailor your application to match. We love it when candidates align their skills with what we're looking for, so don’t hold back on showing us why you’re the perfect fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Island stove
✨Know Your Stuff
Before the interview, make sure you understand K M Entertainment Limited's services and values. Familiarise yourself with their catering and events offerings, as well as their target audience. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Practice Your Pitch
Since you'll be the first point of contact for enquiries, practice how you would respond to common questions or scenarios. Think about how you would qualify leads and gather event details. Role-playing with a friend can help you feel more confident and prepared.
✨Showcase Your Customer Service Skills
Be ready to share examples from your past experiences where you've successfully handled customer enquiries or turned leads into bookings. Highlight your ability to build rapport and handle objections, as these are key skills for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for lead tracking, or how they measure success in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.