Island of Jersey is seeking a Service Desk Analyst to join our Jersey team. This role is suitable for someone starting a technology career or looking to advance in IT support.
You will provide first-line support to C5 clients, ensure SLAs are met, and log and manage reported issues. The role combines reactive problem-solving with proactive trend analysis for root-cause resolution, plus reporting and auditing calls to ensure clarity and timely updates.
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Service Desk Analyst: First-Line Support & Problem Management employer: Island of Jersey
Ransoms in St Martin is an excellent employer for those passionate about plants and gardening, offering a supportive work culture where team members can thrive. With a focus on employee growth, you will enjoy a 35-hour work week, competitive pay, and benefits such as a quarterly bonus, health scheme, and staff discounts, all while working in a beautiful out-of-town location with free parking.
