We have an opportunity available for a Service Desk Analyst to join our Jersey team.
We're welcoming applications from individuals who are ready to launch their journey into the world of technology or take their existing career to the next level.
The role involves providing first-line support to C5 clients, ensuring that Service Level Agreements are met and offering a point of contact to log and manage reported issues. This includes both reactive support and proactive problem management and trending to identify common issues for root cause resolution. Additionally, the role involves reporting and auditing calls logged within the Service Desk system to guarantee clarity, timely updates, and quality.
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Service Desk Analyst employer: Island of Jersey
Ransoms in St Martin is an excellent employer for those passionate about plants and gardening, offering a supportive work culture where team members can thrive. With a focus on employee growth, you will enjoy a 35-hour work week, competitive pay, and benefits such as a quarterly bonus, health scheme, and staff discounts, all while working in a beautiful out-of-town location with free parking.
