At a Glance
- Tasks: Lead the transformation of Conversational Banking across voice and digital channels.
- Company: Join a forward-thinking organisation in the beautiful Island of Jersey.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on enhancing customer engagement.
- Why this job: Make a significant impact on customer experience and drive digital innovation.
- Qualifications: Proven leadership in banking transformation and strong strategic planning skills.
The predicted salary is between 80000 - 100000 £ per year.
Island of Jersey is seeking an experienced professional to lead the Head of Conversational Banking Channels, CIIOM. You will define and deliver CIIOM’s Contact Centre transformation and Conversational Banking agenda across voice and digital channels (chat/messaging/bot), aiming to improve customer experience and drive digital adoption.
The role involves accountability for service performance, transformation delivery, and financial/workforce planning inputs, collaborating with offshore/GSC.
Director, Conversational Banking & Channel Transformation employer: Island of Jersey
The Island of Jersey offers an exceptional work environment for a Strategic Network Infrastructure Architect, where innovation meets community impact. With a strong focus on employee growth and a collaborative culture, you will have the opportunity to shape the future of our infrastructure while enjoying a unique island lifestyle. Join us to be part of a transformative journey that not only advances your career but also contributes to the long-term success of our organisation.
