At a Glance
- Tasks: Support the admin/finance team with cash handling, customer queries, and daily operations.
- Company: Voisins Department Store, a well-established local retailer.
- Benefits: Negotiable salary, part-time hours, and a friendly work environment.
- Other info: Permanent position with opportunities for growth and development.
- Why this job: Join a dynamic team and enhance your customer service skills in a retail setting.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 20250 - 24750 £ per year.
Residency: 5 years residency required
Employer: Voisins Department Store
Closing date: 30 September 2026
Reference: 71712
Contract: Permanent
Hours: Part time
Salary: Negotiable
The Customer Service role is a varied support role which sits within the administration/finance team at Voisins. Duties include:
- Daily cash takings from Tills
- Answering the main switchboard & directing or answering queries
- Maintenance of gift cards
- Monitoring the Customer Service email box & answering or redirecting requests/enquiries as necessary
- Assisting with queries from shop floor staff
- Maintaining the petty cash till
- Monitoring/ordering change from Barclays, handling cash refunds & change requests from all departments
- Taking payments by phone
- Management of daily post
- Supporting the Head of Admin and the Finance Team
Customer Service (25 - 28hrs / 5 days per week) employer: Island of Jersey
Ransoms in St Martin is an excellent employer for those passionate about plants and gardening, offering a supportive work culture where team members can thrive. With a focus on employee growth, you will enjoy a 35-hour work week, competitive pay, and benefits such as a quarterly bonus, health scheme, and staff discounts, all while working in a beautiful out-of-town location with free parking.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service (25 - 28hrs / 5 days per week)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Island of Jersey and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Island of Jersey and let us see your personality shine through!
We think you need these skills to ace Customer Service (25 - 28hrs / 5 days per week)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Island of Jersey.
Get Familiar with Our Brand:Before applying, take some time to learn about Island of Jersey and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Island of Jersey
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Island of Jersey.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Island of Jersey will surely appreciate.
