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- Tasks: Join us as a Medical Receptionist, assisting patients and supporting our clinical team.
- Company: Island City Practice, a leading healthcare provider with a dynamic team.
- Benefits: Competitive pay of £12.92/hour, with potential increases after probation.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Good communication skills and a commitment to excellent customer service are essential.
- Other info: Full training provided; experience in medical administration is a plus.
The predicted salary is between 12 - 16 £ per hour.
Island City Practice is seeking a dedicated Medical Receptionist to join our team in a permanent role. We are looking for an individual who is committed to providing excellent service to our patients and supporting our clinical team.
Position Details: 26 hours per week
- Tuesday: 13:00 - 18:00
- Thursday: 13:00 - 18:30
- Friday: 08:00 - 14:00
Main duties of the job: Join our team as a Medical Receptionist, where you will play a crucial role in helping us meet our aims and objectives within an efficient, safe, and effective working environment. Your efforts will ensure that our services meet the needs of our registered patients and comply with all regulatory requirements.
We are seeking a confident and professional individual with excellent telephone skills and a strong commitment to customer service. The ability to multi-task effectively in a busy environment is essential. Full training will be provided for these roles; however, having experience in Medical Administration and as a receptionist in a GP Practice would be advantageous. Familiarity with SystmOne is also desirable, as it will aid in the smooth operation of our practice.
About us: Island City Practice is at the forefront of the evolving landscape of General Practice, embracing change as a positive and opportunistic challenge. We pride ourselves on our supportive and dynamic working environment.
Formed from a successful merger of Lake Road and Sunnyside, Island City Practice benefits from efficiency of scale. We serve a patient list of 37,500 with a dedicated team of over 100 staff, including 8 GP partners, 11 salaried GPs, a nurse practitioner, a managing partner, and multiple allied health practitioners.
Our patients consistently rate us as an 'Excellent' '5-star- practice' as reflected in Working Feedback reviews. We utilise SystmOne for patient notes, which is shared across community healthcare teams throughout the city, enhancing communication and patient safety.
Our Clinical Assessment Service offers a telephone triage system for paramedics, A&E attendees, and 111 callers eligible for GP assessment. We can prescribe, book appointments at patients' surgeries, and dispatch ambulances if necessary.
As an established training practice, we host FY2s, GP VTS, paramedic and nurse practitioner trainees, as well as medical students. We maintain strong links with the Portsmouth Medical School, fostering a rich learning environment.
Join us at Island City Practice and be part of a team that is committed to excellence in patient care and professional development.
Job responsibilities:
- Receive, assist and direct patients in accessing the appropriate services in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the Practice.
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
- Issuing patient on-line access passwords.
- Deal with all general enquiries, explain Practice procedures to patients.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Make appointments and telephone consultations ensuring callers are directed to the appropriate healthcare professionals.
- Enter requests for home visits onto SystmOne, ensuring careful recording of all relevant details.
- Communicate test results appropriately being aware of confidentiality at all times.
- Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required.
- Ensure the kitchen is kept clean and tidy and the dishes are cleaned and put away as required.
- Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
- Providing clerical assistance to Practice staff as required, including scanning, coding, filing and photocopying.
- Ensure Practice is closed down safely at night to include closing of window and shutters.
- Undertake any other additional duties appropriate to the post as requested by the Partners or Management Team.
Person Specification:
- Effective use of written and verbal skills.
- Good organisational skills.
- Time management.
- Ability to prioritise tasks.
- A good communicator with excellent interpersonal skills, ability to contribute within a team environment.
- Sensitivity, tact and diplomacy, self-motivation and high degree of personal integrity.
Qualifications:
- Good Standard of Education GCSE Grade C in English and Maths.
- Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.92 an hour. There will be an increase following a successful probation period.
Receptionist in Portsmouth employer: Island City Practice
Contact Detail:
Island City Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Portsmouth
✨Tip Number 1
Get to know the practice! Research Island City Practice and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and answers related to the role of a Medical Receptionist. This will boost your confidence and help you articulate your skills effectively.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction with the interviewers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you on their radar. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Receptionist in Portsmouth
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you’ve gone above and beyond for patients or clients in the past. This role is all about providing excellent service, so let us know how you can contribute!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. Mention specific skills like telephone communication and multitasking that are crucial for this role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Island City Practice
✨Know the Practice Inside Out
Before your interview, take some time to research Island City Practice. Familiarise yourself with their services, values, and recent developments. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Medical Receptionist, excellent customer service is key. Prepare examples from your past experiences where you’ve successfully handled difficult situations or provided exceptional service. This will demonstrate your ability to thrive in a busy environment.
✨Practice Common Interview Questions
Anticipate questions related to your organisational skills, time management, and ability to multi-task. Practising your responses can help you articulate your thoughts clearly and confidently during the interview.
✨Dress Professionally and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This reflects your professionalism and respect for the interviewer's time, setting a positive tone right from the start.