Regional Admin Support Officer (Scotland) in Glasgow

Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people. Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising, and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.

We are currently recruiting for a Regional Admin Support Officer (Scotland) to join our fundraising team and provide vital administrative and operational support to regional fundraising activities during key campaign periods, including Ramadan. Based within our Scotland region, this role offers an excellent opportunity to support a wide range of fundraising initiatives, events and volunteer activities while helping to maximise income and strengthen relationships within local communities.

As the Regional Admin Support Officer (Scotland), you will provide essential administrative and operational support to the regional fundraising team, ensuring fundraising activities are delivered efficiently and effectively. You will assist with donation processing, supporter communications, event coordination, volunteer management and income tracking, helping the team to achieve fundraising targets and objectives.

JOB PURPOSE:

• Providing day-to-day administrative support for regional fundraising activities, campaigns and events.
• Processing donations, tracking income and maintaining accurate records in line with organisational policies and procedures.
• Supporting the planning and delivery of community fundraising initiatives, events and collections across Scotland.
• Recruiting, coordinating and supporting volunteers to maximise engagement and fundraising impact.
• Managing supporter enquiries and assisting with pledge follow-ups, stewardship activities and regional communications.
• Coordinating fundraising resources, equipment and promotional materials to support successful campaign delivery.

PERSON SPECIFICATION

You will be a highly organised and proactive individual with strong administrative skills and a passion for supporting charitable fundraising activities. You will be comfortable working in a fast-paced environment, managing multiple priorities and building positive relationships with supporters, volunteers and colleagues.

• Experience working in an administrative role.
• Experience maintaining electronic and paper-based administrative, financial and information systems.
• Proven ability to work effectively under pressure and manage multiple priorities in a busy environment.
• Strong organisational and administrative skills.
• Excellent communication and interpersonal skills.
• Strong attention to detail with the ability to work accurately and efficiently.
• Good numeracy skills, with experience recording and processing financial information.
• Knowledge and understanding of the Scottish community landscape and local region.
• Experience dealing with enquiries via telephone, email and social media.
• Ability to support the planning and delivery of fundraising events and activities.
• Experience working with volunteers or within a volunteer-led environment.
• Ability to build and maintain effective relationships with supporters, volunteers and stakeholders.
• Confidence representing Islamic Relief in a variety of settings and situations.
• Strong IT skills, including Microsoft Word, Excel and PowerPoint.
• Familiarity with social media platforms such as Facebook, Instagram, X (Twitter) and Snapchat.
• Understanding of working within policies, procedures and regulatory requirements.
• Commitment to Islamic Relief's values, vision and mission.

For more information, please click on the Documents tab above to view the full Job Description. If you are a talented, reliable, service-minded, resilient and highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

The Company

Islamic Relief is a faith-inspired humanitarian aid and development agency working to save and transform the lives of some of the world’s most vulnerable people. We work in over 45 countries, assist people of all faiths and none according to need and do not discriminate in any way. Our proximity means we can often respond swiftly to emergencies and work in areas that other organisations cannot access. We are the only UK-based Muslim faith-inspired charity to have been certified against the Core Humanitarian Standard on Quality and Accountability (CHS), which is designed to ensure that charities best meet the needs of the communities they serve. Islamic Relief is a member of the Disasters Emergency Committee (DEC), we have Consultative Status with the UN Economic and Social Council, and we are a signatory to the Code of Conduct for the International Red Cross and Red Crescent Movement.

What We Offer

Islamic Relief Worldwide recognises our staff as our biggest asset, and so we offer a range of benefits designed to support their professional development, mental and physical health, and work/life balance.

• Personal learning and development opportunities.
• Annual leave and additional leave.
• Service related pension scheme.
• Maternity, paternity, adoption and shared parental leave and pay.
• Healthcare cash plan.
• Employee assistance support.
• Occupational advanced sick pay.
• Mental Health First Aiders.
• Charity volunteering.
• Cycle to Work scheme.
• On-site car parking.
• Field visits.

Our Values

• Sincerity: We are driven and motivated by sincerity to God and our duty to humanity.
• Excellence: A commitment to excellence is a hallmark of our operations, programmes and conduct towards the vulnerable people we serve.
• Compassion: Every life is precious, so we join other humanitarian actors in easing the suffering caused by disasters, poverty and injustice.
• Social Justice: We empower poor and vulnerable people to have their rights fulfilled and to achieve their God-given potential.
• Custodianship: We value and protect the Earth and its resources, including its people, and we aim to honour the trust people place in us to be transparent and accountable.