At a Glance
- Tasks: Lead NHS implementation projects and build strong client relationships.
- Company: Join Isla Health, a fast-growing healthtech startup making a real impact.
- Benefits: Flexible working, equity options, enhanced parental leave, and a monthly wellbeing bonus.
- Other info: Work in a dynamic team with excellent career growth opportunities.
- Why this job: Drive meaningful change in healthcare while developing your professional skills.
- Qualifications: Experience in project management and strong communication skills are essential.
The predicted salary is between 36000 - 43200 £ per year.
This is a full time role for 40 contracted hours per week.
Salary: £42,000 - £48,000 per annum (plus commission based on performance).
Location: We are a hybrid team, based throughout the UK. We offer the flexibility to work outside of the UK up to 90 days per year; however you must be able to work and live permanently within the UK, and travel to London at least 4 times a year for team meeting sessions and additionally as needed.
We are looking for a talented Technical Programme Manager to join Isla's Delivery team. In this client-facing role, you'll lead NHS implementation projects, manage onboarding, and build strong relationships with users to ensure they get the most out of the Isla platform. You'll work closely with customers to resolve issues, support renewals, and guide adoption - helping our technology have real impact in complex healthcare environments.
As you grow in the role, you'll develop expertise in our platform and influence its future direction to meet the needs of our NHS partners. If you're ambitious, motivated, and enjoy building strong relationships while driving meaningful outcomes, this is a great role for you.
Who We Are
Isla Health is a venture-backed healthtech startup, supporting our partners across the UK, EU and internationally beyond this. We have built a new category of healthcare technology which we refer to as the Digital Pathway Platform (DPP). Founded in 2019, we now support 25% of NHS Trusts and see 2 million submissions on the platform every year.
As a company we are all laser focused on enabling a scalable model of care which empowers healthcare staff and improves patient outcomes. The DPP supports this by setting up digital pathways which are remote-first and asynchronous. As pathways harness sophisticated automation, clinical algorithms and intelligent cohorting, patients always take the optimised route through their pathway, thereby delivering a step change in clinical productivity.
The Team
As we build the Delivery team you will be working closely with all aspects of the business, from Sales right through to Product and Engineering. You will be reporting directly to our Director of Delivery to ensure you're developing professionally, are happy and motivated as well as being exposed to the wider business & health context that we are working in. The people around you will be high performing and will expect a lot from you.
Role Overview – Next 12 Months
- Lead multiple NHS implementation projects, ensuring smooth onboarding and adoption of the Isla platform.
- Streamline delivery processes to make them repeatable, efficient, and client-friendly.
- Be focused on measuring and demonstrating the impact of Isla's platform on healthcare services.
- Understand client needs and guide them through implementation, helping them get the most value from the platform.
- Act as the main point of contact for clients, resolving issues and supporting ongoing adoption.
- Collaborate with internal teams to remove blockers and ensure delivery excellence, working closely with Product to develop and strengthen the platform.
- Provide input on company strategy and help steer key decisions from a delivery perspective.
- Build and expand your professional network within the NHS and healthcare sector.
- Run product demos and map out next steps with prospects.
Requirements
- Enthusiasm, passion, energy, and a desire to make positive change.
- Proven work experience as a Programme or Project Manager, Delivery Manager, or similar.
- An understanding of project management methodologies and when to apply them.
- Strong Account Management skills, with a desire to grow relationships with both existing and new clients beyond the initial engagement.
- Track record of consistently high performance.
- Analytical approach with evidence of using data to inform decisions.
- Proven experience of running benefits realisation processes within projects.
- Excellent communication, influencing, and negotiation skills.
- Comfortable navigating complex organisations and building networks across multiple teams.
We appreciate you might not meet all of the requirements for this position. If your experience looks somewhat different to the requirements in the job spec but you think you can bring value to this role, we'd love to hear from you.
Benefits
- Work from home or at our office in 131 Finsbury Pavement - Industrious.
- Equity options available.
- Flexible working times.
- Work abroad for up to 90 days per year.
- Enhanced parental leave.
- 25 days annual leave (on top of bank holidays).
- Take your birthday off.
- Take Christmas Eve off too.
- Treat your friends or family to a meal each quarter (up to £75).
- A monthly wellbeing bonus (£50 per month for gym membership/wellbeing activities) or private medical insurance.
- Quarterly team socials.
- An annual learning budget to support your growth.
- Delivering social impact through improved patient healthcare.
- Working at a well-funded and rapidly growing start-up, solving a global problem in a new way.
- A whole lot of fun on an exciting journey.
What is the hiring process for this role at Isla?
Interviewing with us for the Technical Programme Manager role will be split into 3 stages (all conducted virtually):
- A screening interview with someone from our people team - 15 minutes.
- A hiring manager interview with our Director of Delivery - 20 minutes.
- A 45-minute role-play type interview. 30-minute role play, followed by a 15-minute interview with our Director of Delivery and Co-founder, Peter.
Delivery Manager in London employer: Isla
Isla Health is an exceptional employer, offering a dynamic work culture that prioritises flexibility and employee growth. With the opportunity to work remotely and travel abroad, employees enjoy a supportive environment that fosters professional development while making a meaningful impact in healthcare. The company also provides generous benefits, including enhanced parental leave, a monthly wellbeing bonus, and an annual learning budget, ensuring that team members are well-equipped to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Manager in London
✨Tip Number 1
Get to know the company inside out! Research Isla Health, their Digital Pathway Platform, and their impact on the NHS. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your role-play skills! Since the interview includes a role-play scenario, think about potential client interactions you might face as a Delivery Manager. Role-playing with a friend can help you feel more confident and prepared.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and expectations. This could give you an edge in understanding how to fit into the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Isla Health.
We think you need these skills to ace Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Delivery Manager role. Highlight your experience in project management and client relations, and don’t forget to sprinkle in some examples of how you've made a positive impact in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about healthcare technology and how your skills align with our mission at Isla. Keep it engaging and personal – we want to get to know you!
Showcase Your Achievements:When filling out your application, be sure to showcase your achievements. Use metrics where possible to demonstrate your success in previous projects. We love seeing how you've driven results and made a difference!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Isla
✨Know the Company Inside Out
Before your interview, take some time to research Isla Health and its Digital Pathway Platform. Understand their mission, values, and recent developments in the healthcare tech space. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Role-Play Scenarios
Since the interview includes a role-play component, practice handling client scenarios that might arise in the Delivery Manager role. Think about how you would guide a client through onboarding or resolve a common issue. This will help you feel more confident and demonstrate your problem-solving skills.
✨Showcase Your Relationship-Building Skills
As this role involves building strong relationships with clients, be ready to share examples from your past experiences where you've successfully managed client relationships. Highlight your communication and negotiation skills, as well as any strategies you've used to ensure client satisfaction.
✨Ask Insightful Questions
At the end of your interview, make sure to ask thoughtful questions about the team dynamics, company culture, and future projects. This shows that you're not just interested in the job, but also in how you can contribute to the company's success and grow within it.
