Delivery Manager

This is a full time role for 40 contracted hours per week.

Salary: £42,000 - £48,000 per annum (plus commission based on performance).

Location: We are a hybrid team, based throughout the UK. We offer the flexibility to work outside of the UK up to 90 days per year; however you must be able to work and live permanently within the UK, and travel to London at least 4 times a year for team meeting sessions and additionally as needed.

We’re looking for a talented Technical Programme Manager to join Isla’s Delivery team. In this client-facing role, you’ll lead NHS implementation projects, manage onboarding, and build strong relationships with users to ensure they get the most out of the Isla platform. You’ll work closely with customers to resolve issues, support renewals, and guide adoption - helping our technology have real impact in complex healthcare environments. As you grow in the role, you’ll develop expertise in our platform and influence its future direction to meet the needs of our NHS partners. If you’re ambitious, motivated, and enjoy building strong relationships while driving meaningful outcomes, this is a great role for you.

Who We Are: Isla Health is a venture-backed healthtech startup, supporting our partners across the UK, EU and internationally beyond this. We have built a new category of healthcare technology which we refer to as the Digital Pathway Platform (DPP). Founded in 2019, we now support 25% of NHS Trusts and see 2 million submissions on the platform every year. As a company we are all laser focused on enabling a scalable model of care which empowers healthcare staff and improves patient outcomes. The DPP supports this by setting up digital pathways which are remote-first and asynchronous. As pathways harness sophisticated automation, clinical algorithms and intelligent cohorting, patients always take the optimised route through their pathway, thereby delivering a step change in clinical productivity.

The Team: As we build the Delivery team you will be working closely with all aspects of the business, from Sales right through to Product and Engineering. You will be reporting directly to our Director of Delivery to ensure you're developing professionally, are happy and motivated as well as being exposed to the wider business & health context that we are working in. The people around you will be high performing and will expect a lot from you.

Role Overview – Next 12 Months: You will:

• Lead multiple NHS implementation projects, ensuring smooth onboarding and adoption of the Isla platform.
• Streamline delivery processes to make them repeatable, efficient, and client-friendly.
• Be focused on measuring and demonstrating the impact of Isla’s platform on healthcare services.
• Understand client needs and guide them through implementation, helping them get the most value from the platform.
• Act as the main point of contact for clients, resolving issues and supporting ongoing adoption.
• Collaborate with internal teams to remove blockers and ensure delivery excellence, working closely with Product to develop and strengthen the platform.
• Provide input on company strategy and help steer key decisions from a delivery perspective.
• Build and expand your professional network within the NHS and healthcare sector.
• Run product demos and map out next steps with prospects.

Qualifications:

• Enthusiasm, passion, energy, and a desire to make positive change.
• Proven work experience as a Programme or Project Manager, Delivery Manager, or similar.
• An understanding of project management methodologies and when to apply them.
• Strong Account Management skills, with a desire to grow relationships with both existing and new clients beyond the initial engagement.
• Track record of consistently high performance.
• Analytical approach with evidence of using data to inform decisions.
• Proven experience of running benefits realisation processes within projects.
• Excellent communication, influencing, and negotiation skills.
• Comfortable navigating complex organisations and building networks across multiple teams.

Preferred qualifications:

• Degree qualification: 2:1 or above from a recognised university, or a first-class degree from any university.
• Quantitative background preferred: Degree or academic background in a quantitative discipline such as maths, economics, engineering, physics, or similar.
• Evidence of strong critical thinking: Able to structure problems clearly, analyse information quickly, and make sound decisions in ambiguous situations.
• High level of proactivity: Demonstrates initiative, ownership, and a bias toward action.
• Strong interpersonal presence: Able to build rapport quickly, communicate with confidence, and engage stakeholders effectively.

We appreciate you might not meet all of the requirements for this position. If your experience looks somewhat different to the requirements in the job spec but you think you can bring value to this role, we’d love to hear from you.

Benefits:

• Work from home or at our office in 131 Finsbury Pavement - Industrious.
• Equity options available and pension contributions.
• Flexible working times.
• Work abroad for up to 90 days per year.
• Enhanced parental leave.
• 25 days annual leave on top of bank holidays.
• Take your birthday off and another significant day off of your choice.
• Treat your friends or family to a meal each quarter (up to £75).
• A monthly wellbeing bonus (£50 per month for gym membership/wellbeing activities) or private medical insurance.
• Quarterly team socials.
• An annual learning budget to support your growth.
• Delivering social impact through improved patient healthcare.
• Working at a well-funded and rapidly growing start-up, solving a global problem in a new way.
• A whole lot of fun on an exciting journey.