Delivery Manager / Technical Programme Manager in London

This is a full-time role for 40 contracted hours per week.

Salary: £42,000 - £48,000 per annum (plus commission based on performance).

Location: We are a hybrid team, based throughout the UK. We offer the flexibility to work outside of the UK up to 90 days per year; however, you must be able to work and live permanently within the UK, and travel to London at least 4 times a year for team meeting sessions and additionally as needed.

We are looking for a talented Technical Programme Manager to join Isla's Delivery team. In this client-facing role, you'll lead NHS implementation projects, manage onboarding, and build strong relationships with users to ensure they get the most out of the Isla platform. You'll work closely with customers to resolve issues, support renewals, and guide adoption - helping our technology have real impact in complex healthcare environments. As you grow in the role, you'll develop expertise in our platform and influence its future direction to meet the needs of our NHS partners. If you're ambitious, motivated, and enjoy building strong relationships while driving meaningful outcomes, this is a great role for you.

Who We Are

We are creating a new operating model for health care where the majority of patients can be managed asynchronously and remotely. The Isla platform is a digital pathway platform that supports the safe and scalable delivery of care. It enables the secure submission of photos, videos, digital PROMs, consent forms and sound recordings by patients and clinicians as part of defined care pathways. These digital touchpoints support remote monitoring, allow clinicians to establish baselines, and help build a longitudinal view of patient progress across a pathway. Since going live in our first pilot sites over 3 years ago, Isla has scaled quickly - working with 33 Trusts across the NHS, opening a second office in Ireland to support the Irish and EU health systems and launching our first international projects in Trinidad and Tobago. Isla is an intuitive and highly scalable solution which can be deployed across multiple specialties and can support patients right across their healthcare journey.

The Team

As we build the Delivery team you will be working closely with all aspects of the business, from Sales right through to Product and Engineering. You will be reporting directly to our Director of Delivery to ensure you're developing professionally, are happy and motivated as well as being exposed to the wider business & health context that we are working in. The people around you will be high performing and will expect a lot from you.

Role Overview - Next 12 Months

• Lead multiple NHS implementation projects, ensuring smooth onboarding and adoption of the Isla platform.
• Streamline delivery processes to make them repeatable, efficient, and client-friendly.
• Be focused on measuring and demonstrating the impact of Isla's platform on healthcare services.
• Understand client needs and guide them through implementation, helping them get the most value from the platform.
• Act as the main point of contact for clients, resolving issues and supporting ongoing adoption.
• Collaborate with internal teams to remove blockers and ensure delivery excellence, working closely with Product to develop and strengthen the platform.
• Provide input on company strategy and help steer key decisions from a delivery perspective.
• Build and expand your professional network within the NHS and healthcare sector.
• Run product demos and map out next steps with prospects.

Requirements

• Enthusiasm, passion, energy, and a desire to make positive change.
• Proven work experience as a Programme or Project Manager, Delivery Manager, or similar.
• An understanding of project management methodologies and when to apply them.
• Strong Account Management skills, with a desire to grow relationships with both existing and new clients beyond the initial engagement.
• Track record of consistently high performance.
• Analytical approach with evidence of using data to inform decisions.
• Proven experience of running benefits realisation processes within projects.
• Excellent communication, influencing, and negotiation skills.
• Comfortable navigating complex organisations and building networks across multiple teams.

We appreciate you might not meet all of the requirements for this position. If your experience looks somewhat different to the requirements in the job spec but you think you can bring value to this role, we'd love to hear from you.

Benefits

• Work from home or at our office in 131 Finsbury Pavement – Industrious.
• Equity options available.
• Flexible working times.
• Work abroad for up to 90 days per year.
• Enhanced parental leave.
• 25 days annual leave (on top of bank holidays).
• Take your birthday off.
• Take Christmas Eve off too.
• Treat your friends or family to a meal each quarter (up to £75).
• A monthly wellbeing bonus (£50 per month for gym membership/wellbeing activities) or private medical insurance.
• Quarterly team socials.
• A learning day every month and we'll buy you a book or course each time.
• Delivering social impact through improved patient healthcare.
• Working at a well-funded and rapidly growing start-up, solving a global problem in a new way.
• A whole lot of fun on an exciting journey.

What is the hiring process for this role at Isla?

Interviewing with us for the Technical Programme Manager role will be split into 3 stages (all conducted virtually):

• A screening interview with someone from our people team - 15 minutes.
• A hiring manager interview with our Director of Delivery - 20 minutes.
• A 45‐minute role‐play type interview. 30‐minute role play, followed by a 15‐minute interview with our Director of Delivery and Co‐founder, Peter.