At a Glance
- Tasks: Support diverse clients with IT issues and enhance your technical skills.
- Company: Join a growing, family-run IT services provider in Yorkshire.
- Benefits: Competitive salary, full-time role, and opportunities for technical development.
- Other info: Immediate start available; notice periods accommodated.
- Why this job: Gain varied experience in a supportive team while making a real impact.
- Qualifications: 3-4 years of IT support experience and strong customer service skills.
The predicted salary is between 26000 - 31000 £ per year.
Join a growing Yorkshire MSP where you'll support varied clients, work across Microsoft environments and keep building your technical skills.
ISL Technology is looking for a skilled and customer-focused IT Support Engineer to join its growing technical support team. This is a varied 1st/2nd line role supporting a diverse client base across Yorkshire, both remotely and onsite where required. You'll work across Microsoft environments, service tickets, routine maintenance and client projects, with the chance to develop your technical experience in a supportive MSP setting. Previous MSP experience would be beneficial, but strong customer-facing IT support experience will also be considered.
What's on offer:
- £26,000 to £31,000 salary
- Full-time permanent role
- Varied MSP environment
- Exposure to different technologies and client sites
- Supportive, close-knit team
- Technical development opportunities
- Immediate start available, with notice periods accommodated
What you'll be doing:
- Managing support calls and service tickets
- Resolving 1st and 2nd line IT issues
- Supporting Microsoft 365, Active Directory, Group Policy, Windows Server and Windows 11
- Carrying out routine server and desktop maintenance
- Supporting client projects
- Maintaining service levels and client documentation
- Delivering clear, professional customer service
What we're looking for:
You should ideally have 3 to 4 years' experience in IT support, with the confidence to support clients professionally and solve technical issues across varied environments. Essential skills include:
- Microsoft 365
- Active Directory and Group Policy
- Windows Server and Windows 11
- Networking fundamentals, including routers and switches
- Strong customer service skills
- Good attention to detail and organisation
Experience with Azure / Entra ID, Hyper-V, VMware, Intune, endpoint management or SharePoint would be useful.
Why join ISL Technology?
ISL Technology is a growing, family-run IT services provider supporting businesses across Yorkshire. You'll join a close-knit team that values collaboration, technical development and delivering excellent customer service. This is a strong opportunity for an experienced IT Support Engineer who wants variety, client exposure and the chance to build broader MSP experience.
Apply now: If you're an experienced IT Support Engineer looking for your next role, apply today. Applicants must be eligible to work in the UK. Recruitment agencies need not apply.
Alternative job titles may include 1st Line Support Engineer, 2nd Line Support Engineer, IT Support Technician, Service Desk Engineer, Helpdesk Engineer, Desktop Support Engineer, Technical Support Engineer, MSP Support Engineer or IT Technician.
IT Support Engineer employer: ISL Technology
ISL Technology is an excellent employer for IT Support Engineers, offering a supportive and collaborative work culture within a family-run environment in Heckmondwike, West Yorkshire. With a focus on technical development and exposure to diverse client projects, employees can enhance their skills while enjoying a competitive salary and the opportunity for immediate start. Join a close-knit team that values customer service and professional growth in a dynamic MSP setting.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer service challenges. This will help you feel more confident and ready to impress!
✨Tip Number 3
Show off your skills! If you’ve worked on any personal projects or have relevant certifications, make sure to mention them during interviews. It’s a great way to demonstrate your passion and commitment to the field.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it gives you a better chance to stand out!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft environments and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like the service we provide to our clients.
Show Off Your Technical Skills:We love seeing candidates who are confident in their technical abilities. Mention specific tools and technologies you’ve worked with, like Microsoft 365 or Windows Server, to show us you’re ready for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly, and we can’t wait to hear from you!
How to prepare for a job interview at ISL Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and Windows Server. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Customer Service Skills
Since this role is all about supporting clients, be prepared to share examples of how you've delivered excellent customer service. Think of specific situations where you resolved issues or went the extra mile for a client.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Practice explaining how you would handle common IT support issues, like resolving a network outage or dealing with a frustrated user.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, the types of clients you'll be working with, or opportunities for technical development. This shows your genuine interest in the role and the company.
