At a Glance
- Tasks: Support diverse clients with 1st/2nd line IT issues in a dynamic environment.
- Company: Join a growing, family-run IT services provider in Yorkshire.
- Benefits: Competitive salary, technical development opportunities, and immediate start available.
- Other info: Variety of client exposure and excellent career growth potential.
- Why this job: Gain hands-on experience across Microsoft environments and enhance your technical skills.
- Qualifications: 3-4 years of IT support experience and strong customer service skills.
The predicted salary is between 26000 - 31000 € per year.
Join a growing Yorkshire MSP where you’ll support varied clients, work across Microsoft environments and keep building your technical skills.
ISL Technology is looking for a skilled and customer-focused IT Support Engineer to join its growing technical support team. This is a varied 1st/2nd line role supporting a diverse client base across Yorkshire, both remotely and onsite where required. You’ll work across Microsoft environments, service tickets, routine maintenance and client projects, with the chance to develop your technical experience in a supportive MSP setting.
Previous MSP experience would be beneficial, but strong customer-facing IT support experience will also be considered.
- Full-time permanent role
- Technical development opportunities
- Immediate start available, with notice periods accommodated
Responsibilities include:
- Resolving 1st and 2nd line IT issues
- Supporting Microsoft 365, Active Directory, Group Policy, Windows Server and Windows 11
- Carrying out routine server and desktop maintenance
- Supporting client projects
You should ideally have 3 to 4 years’ experience in IT support, with the confidence to support clients professionally and solve technical issues across varied environments.
Skills required:
- Microsoft 365
- Active Directory and Group Policy
- Windows Server and Windows 11
- Networking fundamentals, including routers and switches
- Experience with Azure / Entra ID, Hyper-V, VMware, Intune, endpoint management or SharePoint would be useful.
ISL Technology is a growing, family-run IT services provider supporting businesses across Yorkshire. This is a strong opportunity for an experienced IT Support Engineer who wants variety, client exposure and the chance to build broader MSP experience.
If you’re an experienced IT Support Engineer looking for your next role, apply today.
Senior Technical Support Engineer - Network in Heckmondwike employer: ISL Technology
ISL Technology is an excellent employer for those seeking a dynamic and supportive work environment in the heart of Yorkshire. With a focus on employee growth, you will have the opportunity to enhance your technical skills while working with a diverse client base across Microsoft environments. The family-run ethos fosters a collaborative culture, ensuring that every team member feels valued and empowered to contribute to exciting client projects.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Support Engineer - Network in Heckmondwike
✨Tip Number 1
Network with industry professionals! Attend local tech meetups or online webinars to connect with others in the field. You never know who might have a lead on your next job opportunity.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical projects and achievements. This can really set you apart from other candidates when applying for roles.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Role-play with a friend or use online resources to get comfortable discussing your experience and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you, and applying directly can sometimes give you an edge in the hiring process.
We think you need these skills to ace Senior Technical Support Engineer - Network in Heckmondwike
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft environments and IT support. We want to see how your skills match the role, so don’t be shy about showcasing your 1st and 2nd line support experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Technical Skills:Mention specific technologies you’ve worked with, like Microsoft 365, Active Directory, or any networking fundamentals. We love seeing candidates who are confident in their technical abilities and ready to tackle challenges.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ISL Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and Windows Server. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting techniques you’ve mastered.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples that highlight your customer service experience. Think about times when you resolved issues for clients and how you communicated effectively to ensure their satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical issues or client situations. Practise articulating your thought process clearly, demonstrating both your technical skills and your problem-solving approach.
✨Research the Company Culture
ISL Technology is a family-run business, so understanding their values and culture can give you an edge. Familiarise yourself with their mission and think about how your personal values align with theirs to show you’re a great fit.
