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- Tasks: Support diverse clients with IT issues and enhance your technical skills in a dynamic environment.
- Company: Join a growing, family-run IT services provider in Yorkshire.
- Benefits: Competitive salary, full-time role, and opportunities for technical development.
- Other info: Immediate start available; join a close-knit team focused on collaboration.
- Why this job: Gain varied experience and work with cutting-edge Microsoft technologies.
- Qualifications: 3-4 years of IT support experience and strong customer service skills.
The predicted salary is between 26000 - 31000 £ per year.
Join a growing Yorkshire MSP where you’ll support varied clients, work across Microsoft environments and keep building your technical skills.
ISL Technology is looking for a skilled and customer-focused IT Support Engineer to join its growing technical support team. This is a varied 1st/2nd line role supporting a diverse client base across Yorkshire, both remotely and onsite where required. You’ll work across Microsoft environments, service tickets, routine maintenance and client projects, with the chance to develop your technical experience in a supportive MSP setting.
Previous MSP experience would be beneficial, but strong customer-facing IT support experience will also be considered.
What’s on offer:
- £26,000 to £31,000 salary
- Full-time permanent role
- Varied MSP environment
- Exposure to different technologies and client sites
- Supportive, close-knit team
- Technical development opportunities
- Immediate start available, with notice periods accommodated
What you’ll be doing:
- Managing support calls and service tickets
- Resolving 1st and 2nd line IT issues
- Supporting Microsoft 365, Active Directory, Group Policy, Windows Server and Windows 11
- Carrying out routine server and desktop maintenance
- Supporting client projects
- Maintaining service levels and client documentation
- Delivering clear, professional customer service
What we’re looking for:
You should ideally have 3 to 4 years’ experience in IT support, with the confidence to support clients professionally and solve technical issues across varied environments.
Essential skills include:
- Microsoft 365
- Active Directory and Group Policy
- Windows Server and Windows 11
- Networking fundamentals, including routers and switches
- Strong customer service skills
- Good attention to detail and organisation
Experience with Azure / Entra ID, Hyper-V, VMware, Intune, endpoint management or SharePoint would be useful.
Why join ISL Technology?
ISL Technology is a growing, family-run IT services provider supporting businesses across Yorkshire. You’ll join a close-knit team that values collaboration, technical development and delivering excellent customer service. This is a strong opportunity for an experienced IT Support Engineer who wants variety, client exposure and the chance to build broader MSP experience.
If you’re an experienced IT Support Engineer looking for your next role, apply today. Applicants must be eligible to work in the UK. Recruitment agencies need not apply.
IT Support Engineer in Heckmondwike employer: ISL Technology
Contact Detail:
ISL Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Heckmondwike
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer service challenges. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for roles that excite you, and tailor your approach to show why you’re a perfect fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm and professionalism, which is exactly what we love to see in candidates.
We think you need these skills to ace IT Support Engineer in Heckmondwike
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft environments and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like the service we provide to our clients.
Show Off Your Technical Skills: When filling out your application, be specific about your technical skills, especially with tools like Microsoft 365, Active Directory, and Windows Server. We love seeing candidates who are confident in their abilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Plus, it shows you’re keen to join us!
How to prepare for a job interview at ISL Technology
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Active Directory, and Windows Server. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Customer Service is Key
Since this role involves a lot of client interaction, prepare examples of how you've provided excellent customer service in previous positions. Think about specific situations where you resolved issues or went above and beyond for a client. This will demonstrate your strong customer-facing skills.
✨Practice Problem-Solving
Expect some technical questions or scenarios during the interview. Practise explaining your thought process when solving IT issues. You might be asked to troubleshoot a common problem, so being able to articulate your approach clearly will impress the interviewers.
✨Show Your Enthusiasm for Learning
This role offers opportunities for technical development, so express your eagerness to learn new technologies and improve your skills. Share any relevant courses or certifications you’re pursuing or plan to pursue, as this shows you're proactive about your professional growth.