At a Glance
- Tasks: Support diverse clients with IT issues and enhance your technical skills in a dynamic environment.
- Company: Join a growing, family-run IT services provider in Yorkshire.
- Benefits: Competitive salary, full-time role, and opportunities for technical development.
- Other info: Immediate start available; join a close-knit, collaborative team.
- Why this job: Gain varied experience and work with cutting-edge Microsoft technologies.
- Qualifications: 3-4 years of IT support experience and strong customer service skills.
The predicted salary is between 26000 - 31000 £ per year.
Join a growing Yorkshire MSP where you'll support varied clients, work across Microsoft environments and keep building your technical skills.
This is a varied 1st/2nd line role supporting a diverse client base across Yorkshire, both remotely and onsite where required. You'll work across Microsoft environments, service tickets, routine maintenance and client projects, with the chance to develop your technical experience in a supportive MSP setting.
Previous MSP experience would be beneficial, but strong customer-facing IT support experience will also be considered.
What's on offer- £26,000 to £31,000 salary
- full-time permanent role
- varied MSP environment
- exposure to different technologies and client sites
- supportive, close-knit team
- technical development opportunities
- immediate start available, with notice periods accommodated
- managing support calls and service tickets
- resolving 1st and 2nd line IT issues
- supporting Microsoft 365, Active Directory, Group Policy, Windows Server and Windows 11
- carrying out routine server and desktop maintenance
- supporting client projects
- maintaining service levels and client documentation
- delivering clear, professional customer service
You should ideally have 3 to 4 years' experience in IT support, with the confidence to support clients professionally and solve technical issues across varied environments.
Essential skills include:
- Microsoft 365
- Active Directory and Group Policy
- Windows Server and Windows 11
- networking fundamentals, including routers and switches
- strong customer service skills
- good attention to detail and organisation
Experience with Azure / Entra ID, Hyper-V, VMware, Intune, endpoint management or SharePoint would be useful.
Why join ISL Technology?ISL Technology is a growing, family-run IT services provider supporting businesses across Yorkshire. You'll join a close-knit team that values collaboration, technical development and delivering excellent customer service.
This is a strong opportunity for an experienced IT Support Engineer who wants variety, client exposure and the chance to build broader MSP experience.
If you're an experienced IT Support Engineer looking for your next role, apply today. Applicants must be eligible to work in the UK. Recruitment agencies need not apply.
IT Support Engineer in Bradford employer: ISL Technology
Contact Detail:
ISL Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer service challenges. This will help you shine when it comes to demonstrating your skills.
✨Tip Number 3
Show off your passion for tech! Bring examples of projects you've worked on or problems you've solved. This not only highlights your experience but also shows that you're genuinely interested in the field.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from candidates who are excited about joining our team!
We think you need these skills to ace IT Support Engineer in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft environments and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like the service we provide to our clients.
Show Off Your Technical Skills: We love seeing candidates who are confident in their technical abilities. Mention specific tools and technologies you’ve worked with, like Microsoft 365 or Windows Server, to give us a clear picture of your expertise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ISL Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and Windows Server. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, be prepared to share examples of how you've provided excellent customer service. Think about specific situations where you resolved issues or went the extra mile for a client.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Practice answering questions like, 'How would you handle a service ticket for a client who is frustrated with their IT issues?' This will show your ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the types of projects you'll be working on, or opportunities for technical development. This shows your genuine interest in the role and the company.