At a Glance
- Tasks: Lead and develop a multi-layered support function for critical infrastructure.
- Company: Join a growing tech business at the heart of operational communications.
- Benefits: Competitive salary, 25 days holiday, remote-first work, and onsite parking.
- Other info: Opportunity to shape support delivery in a fast-paced, high-growth environment.
- Why this job: Make a real impact on essential services used by thousands every day.
- Qualifications: Experience in IT services, strong leadership skills, and knowledge of Jira and Azure DevOps.
The predicted salary is between 50000 - 60000 £ per year.
Build a support function that keeps critical infrastructure moving. Behind our UK wide infrastructure is technology that simply must work. We’re partnering with a growing technology business operating at the heart of this space. Their platform underpins real-time information and operational communications across live environments, where downtime isn’t just inconvenient, it has real-world impact. They’re now looking for a Senior Application Support Engineer to take ownership of, and evolve, their entire support function. This is a hands-on role with genuine scope: helping shape strategy, embedding process, improving performance, and building a function that delivers consistently excellent service in a complex, mission-critical environment.
The role involves leading and developing a multi-layered support function spanning first-line through to technical support, ensuring service reliability across both cloud-based systems and field-deployed technology. This isn’t just about managing tickets; it’s about building a scalable, insight-driven support operation that can grow with the business.
- Define and deliver the Support Services strategy and roadmap
- Bring structure and rigour to service delivery using tools like Jira, Azure DevOps and Confluence
- Own SLA performance, reporting and continuous improvement initiatives
- Act as the senior escalation point for high-priority incidents
- Drive root cause analysis, automation and service optimisation
- Build, coach and develop a high-performing support team
- Partner cross-functionally with Product, Engineering and Customer teams
- Play a key role in customer onboarding and ongoing service reviews
Why this role matters: The systems you’ll support operate in live, operational environments where reliability, clarity and speed of response are critical. Your work will directly impact how thousands of end users experience essential services every day. If you’re motivated by ownership, impact, and building something better, this role offers a genuine opportunity to shape how support is delivered at scale.
What we’re looking for: You’re likely to bring:
- Experience in fast-paced IT services, SaaS or telecoms environments
- A track record or ability & drive to lead First Line and Technical Support teams
- Strong capability in service reporting, analytics and performance management
- Deep experience with Jira Service Management and Azure DevOps
- A structured approach to knowledge management (Confluence or similar)
- A mindset focused on continuous improvement and operational excellence
- Experience supporting cloud platforms in live or operational environments
- Exposure to hardware, endpoint or field-based systems
- Scaling support functions in high-growth businesses
- Driving automation and self-service capability
What’s on offer: £50,000 – £60,000 salary (depending on experience) and open for discussion, 25 days holiday + bank holidays, remote first but requirement for regular office time, onsite parking, and the chance to work on complex, real-world systems with tangible impact.
Interested? Apply with your CV and a short supporting statement outlining your experience and approach to building high-performing support functions. Please note: applicants must have the right to work in the UK. Unfortunately, sponsorship is not available. Pre-employment screening will apply.
Senior Application Support Engineer in Reading employer: ISL Talent
As a Senior Application Support Engineer, you will join a dynamic technology business that prioritises innovation and excellence in service delivery. With a remote-first approach complemented by regular office time, the company fosters a collaborative work culture that encourages professional growth and continuous improvement. Employees benefit from competitive salaries, generous holiday allowances, and the opportunity to make a significant impact on critical infrastructure that supports thousands of users daily.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Application Support Engineer in Reading
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to application support. We recommend role-playing with a friend or using mock interview platforms to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to handle high-pressure situations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Senior Application Support Engineer in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Application Support Engineer. Highlight your experience in IT services, SaaS, or telecoms environments, and don’t forget to mention any specific tools like Jira or Azure DevOps that you’ve used.
Craft a Compelling Supporting Statement:This is your chance to shine! Use your supporting statement to outline your approach to building high-performing support functions. Share examples of how you've driven continuous improvement and operational excellence in past roles.
Showcase Your Leadership Skills:Since this role involves leading a multi-layered support function, make sure to highlight your experience in managing teams. Talk about how you've built, coached, and developed high-performing teams in your previous positions.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at ISL Talent
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially Jira, Azure DevOps, and Confluence. Brush up on your knowledge of cloud platforms and operational environments, as you’ll need to demonstrate your expertise during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading support teams. Think about specific situations where you’ve driven performance improvements or managed high-priority incidents. This will show them you’re ready to take ownership of their support function.
✨Emphasise Continuous Improvement
Be ready to discuss your approach to continuous improvement and operational excellence. Share any strategies you’ve implemented in previous roles that have led to better service delivery or enhanced team performance. They’ll want to see your mindset aligns with their goals.
✨Prepare Questions That Matter
Think of insightful questions to ask at the end of your interview. Inquire about their current support processes, challenges they face, or how they envision the future of their support function. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
