Enrolment and Community Engagement Manager in London

About the School

The International School of London is a vibrant IB Continuum learning community committed to academic excellence, student welfare and well-being, that values strong partnerships with families and the wider community. With an enrolment of approximately 300 students, we seek to strengthen our visibility, grow our enrolment, and build and maintain lasting relationships with parents, prospective families, alumni, and other community stakeholders.

We invite applications from experienced professionals who combine creativity with strong execution and sound IT skills. The ideal candidates will demonstrate a project management mindset, a people-centred approach, and a proven track record of success. If you are a results-driven professional with the skills and experience to make a meaningful impact, within our school we encourage you to join our Enrolment, External Relations and Student Services Department as Enrolment and Community Relations Manager.

Job Title: Enrolment and Community Engagement Manager

Location: 139 & 15 Gunnersbury Avenue

Hours: Full Time

Reports to: Director of Enrolment, External relations and Student Services

General

Within the overall purpose of the department, the post holder plays an essential management role in relation to the Admissions process, Alumni Development, Parent support and liaison.

Cross-Functional Working Relationship & Application & Enrolment Administration:

• Is the first point of contact in the admissions process including assigned tours.
• Manages digital applications end-to-end, gathering transcripts, psychological evaluations, references, and language profiles.
• Co-manages VIP admissions and Key Accounts with the Director of Enrolment.
• Integrates data workflows.

Parent Support:

• Serves as primary parent relations lead.
• Follows through on family journey from post-visit to settled enrolment and parent regular engagement in the school.
• Provides support to Open Days and marketing related school social events.

Alumni Programme:

• Contributes to and executes the agreed Alumni Programme strategy.
• Develops Alumni Networks

Project Management:

• Leverages institutional knowledge to improve the department’s time management, activities and performance.
• Provides execution discipline where required to campaigns.
• Cultivates stakeholder engagement.
• Provides UK visa expertise.

Time Allocation Guidelines

• Enrolment, Campus Visits & Tour Delivery: 40%
• Parent Liaison & Retention: 20%
• Alumni Development & Mentoring: 10%
• Project & Campaign Management: 15%
• UK Visa Administration for Enrolment: 5%
• Dual-Key Account Coordination: 5%
• BI, CRM Analytics & Reporting: 5%

Core Responsibilities

Campus Tour & Visit Experience Delivery:

• Curates, schedules, and leads personalised prospective parent campus tours, taster days, and actual and virtual open days.
• Executes a rapid post-visit conversion protocol within 24–48 hours.
• Cross responsibility with the Director for corporate/embassy accounts. Ensures senior leadership is involved where appropriate.
• Coordinates placement assessments and academic leader interviews.
• Issues formal offer letters and contracts when students are admitted.

Parent Liaison, Relations & Retention:

• Primary relationship manager for enrolled and prospective families from campus visit through the student's first full term.
• Leads the Parent Ambassador & Referral Programme.
• Supports the successful implementation of such activities as cultural coffee mornings, welcome events, and works on the coordination of transition webinars.

Alumni Development, Community Engagement & Mentoring:

• Operationalizes the Alumni Development Strategy.
• Builds and maintains the Veracross alumni database.
• Within the agreed alumni development strategy coordinates alumni events, student-alumni mentoring pairings.
• Works with parents and parent leaders in the school as part of the support and retention strategy.

Project Management & Campaign Delivery:

• Maintains the Marketing & Admissions Action Plan and ensures priorities are pursued.
• Leads logistics implementation for Open Houses, IB showcases, and community events.

UK Visa Administration for Enrolment:

• Serves as the family-facing guide for UK student visa requirements during the enrolment process.
• Liaise with corporate HR relocation desks on visa timelines.
• Liaise and coordinate with ISL HR Director on visa applications provided by the school.
• Ensure that all learners have a valid visa and this is captured on Veracross before starting at ISL.

Dual-Key Account Coordination:

• In conjunction and consultation with the Director is an operational partner for VIP tour itineraries, corporate group visits, and embassy briefings.
• Provides coverage for senior meetings off-site when deemed necessary

Business Intelligence & Pipeline Reporting:

• With the support of the Marketing and Admissions Executive ensures data is collected to produce the weekly admissions health-check dashboard for the Local Governing Board and Board.

Additional Duties:

Undertakes any reasonable requests within the department’s defined remit that may be required.

Person Specification

Essential Qualifications & Experience:

• Bachelor’s degree in marketing or relevant related field
• Track record in Event Management
• Communications
• Proven knowledge of and experience in admissions coordination, project management, and school operations.
• Proven experience in client relationship management, parent liaison. Knowledge of alumni development and relations within an educational setting.
• Practical working knowledge of UK student visa requirements and with the ability to communicate requirements clearly to international families.
• Exceptional multi-tasking, project management and timeline management skills.

Care & Guidance

• To be familiar with the School’s Child Protection Policy and to report concerns to the designated Child Protection Officer
• To ensure all educational practices are in line with the school’s health and safety procedures and policies.

At ISL London, safeguarding and promoting the welfare of children is everyone’s responsibility. Everyone who comes into contact with children and their families has a role to play. In order to fulfil this responsibility effectively, all practitioners should make sure their approach is child-centred. This means that they should consider, at all times, what is in the best interests of the child.

Whilst every effort has been made to explain the main duties and responsibilities of the post, each individual task undertaken may not be identified. Employees will be expected to comply with any reasonable request from the School Director of Enrolment or a designate to undertake work of a similar level that is not specified in this job description.

This job description may be amended at any time following discussion between the Director of Enrolment and member of staff.