At a Glance
- Tasks: Join our Pensions Administration Academy and learn to manage pension schemes and member queries.
- Company: Isio, a dynamic and innovative pensions consultancy with a supportive culture.
- Benefits: Competitive salary, bonus scheme, study support, and career development opportunities.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Kickstart your career in pensions with hands-on training and mentorship in a collaborative environment.
- Qualifications: GCSEs in Maths and English, and a minimum 2.2 degree required.
The predicted salary is between 36000 - 60000 £ per year.
What’s the role?
Join us as a Graduate Analyst in Isio’s Pensions Administration Training Academy in Croydon.
This is a permanent role and a fantastic opportunity for enthusiastic, customer-focused individuals who are ready to learn and grow. Over the first 12 months, you’ll receive structured training through a programme of classroom sessions, hands-on experience, and dedicated mentorship. You’ll become part of a supportive team, learning how to process pension scheme transactions, respond to member (customer) queries, and manage data – all while building your knowledge of UK pension regulations and member services.
This role is ideal for someone eager to start a career in pensions, with a passion for problem-solving, teamwork, and delivering exceptional customer service.
The start date for our Academy will be Wednesday 23 September 2026and you will be based in our Croydonoffice. Office attendance will be a minimum of 4 set days a week allowing you flexibility to work from home on a Wednesday should you wish to.
What will the role entail?
Data Management & Benefit Administration
- Maintain accurate member records through cloud-based administration systems
- Execute member lifecycle processes (transfers, retirements, etc) in compliance with regulatory guidelines
- Perform benefit calculations and validate data integrity under senior supervision
Member Engagement & Support
- Deliver timely responses to member enquiries via email, phone and post in line with service level agreements
- Provide clear, jargon-free guidance on pension benefits while demonstrating empathy
Team Collaboration & Innovation
- Manage caseloads effectively to meet team processing targets
- Engage in knowledge-sharing sessions with colleagues and mentors
Professional Development
- Complete mandatory training programmes within specified deadlines
- Apply technical knowledge practically through supervised casework
- Pursue self-directed learning to understand end-to-end pension administration processes
What we’re looking for
Essential
- Numeracy & Literacy: GCSEs (or equivalent) in Maths and English (Grade C / 4 or above)
- Minimum 2.2 in any degree subject (or equivalent)
- IT Proficiency: Confidence in Microsoft Office (e.g. Excel, Word, Outlook)
- Customer Service Enthusiasm: strong interpersonal skills with a passion for helping others
- Communication: strong spoken and written communication skills with the ability to actively listen to others
- Team Player: Collaborative mindset, willing to support colleagues and learn from feedback
- Attention to Detail: Ability to follow processes meticulously and identify improvements
- Adaptability: Eagerness to learn new systems and adapt to changing priorities
Desirable
- Prior customer service experience in a fast-paced, target driven environment (any sector)
- Familiarity / experience of working in an office environment
- A-levels or equivalent
What you can expect in return
- A competitive salary and market leading bonus scheme with stretch targets for high performance
- Study support to help you achieve professional qualifications, with salary increases for exam passes
- Development and training opportunities to support your career ambitions throughout your time with us
- A friendly, and supportive team who will help you to deliver your best work
You can find out more about us and the benefits we offer hereIsio – Careers & Benefits
About Isio
Isio was ‘born’ in 2020 from the sale of KPMG UK’s Pension Practice to a private equity firm. An industry-leading challenger, we provide diverse expertise spanning Pensions, Investment, Benefits and Wealth to give clients an integrated experience.
Isio is built by challengers, innovators and forward-thinkers, grounded around a vision which strives to deliver greater financial confidence for everyone. We empower and develop those who join us – valuing curious minds and giving people the freedom to outperform. Known and respected for our agility, we harness specialist experience, bold thinking and the desire to push the boundaries of what we can achieve for our clients, from small to blue chip, public to private.
At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.
We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.
If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email hrearlycareers@isio.com
What’s next?
Click on ‘apply’ below and follow the simple application process online.
September 2026 - Graduate Analyst - Pensions Administration - Croydon employer: Isio
Isio is an exceptional employer that prioritises the growth and development of its employees, offering a structured training programme for Graduate Analysts in Pensions Administration. Located in Croydon, the company fosters a supportive work culture with a focus on teamwork, customer service, and professional development, while also providing competitive salaries, bonuses, and study support for further qualifications. With a commitment to inclusivity and flexibility, Isio empowers its staff to thrive in their careers while maintaining a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land September 2026 - Graduate Analyst - Pensions Administration - Croydon
✨Tip Number 1
Network like a pro! Reach out to current employees at Isio on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Graduate Analyst role.
✨Tip Number 2
Prepare for the interview by practising common questions related to pensions and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show your enthusiasm for learning! During interviews, highlight your eagerness to grow within the company and how you plan to take advantage of the training opportunities offered in the Pensions Administration Training Academy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Isio and being part of our innovative team.
We think you need these skills to ace September 2026 - Graduate Analyst - Pensions Administration - Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Graduate Analyst role. Highlight any customer service experience and your enthusiasm for learning about pensions – we want to see your passion shine through!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for Isio. Share your motivation for applying, your problem-solving skills, and how you can contribute to our team. Keep it engaging and personal!
Showcase Your Communication Skills:Since strong communication is key in this role, make sure your written application is clear and concise. Use proper grammar and structure to demonstrate your attention to detail – we love a well-presented application!
Apply Through Our Website:We encourage you to apply directly through our website for a smooth application process. It’s straightforward and ensures your application gets to the right place quickly. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Isio
✨Know Your Pensions Basics
Before the interview, brush up on your knowledge of UK pension regulations and member services. Understanding the basics will not only show your enthusiasm for the role but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you demonstrated strong customer service skills. Think about times when you resolved issues or helped someone out, as this role is all about delivering exceptional support to members.
✨Demonstrate Team Spirit
Isio values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you supported colleagues or contributed to a team goal, highlighting your collaborative mindset.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the training programme or team dynamics. This shows your genuine interest in the role and helps you gauge if Isio is the right fit for you.
